Re: Receiving CustomerError.UNKNOWN failures

2016-09-16 Thread 'Joyce Lava' via AdWords API Forum
Hi Dorian, I would need to see the SOAP logs to check the case. If the case is sporadic, then you may just retry the calls but if it appears to be frequent, please send me the logs showing the issue to check it. Thanks, Joyce, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Re: Receiving CustomerError.UNKNOWN failures

2016-09-16 Thread Dorian Kind
Hi Joyce, thanks for your quick reply. Unfortunately we don't have SOAP logging enabled on production systems for efficiency reasons. We'll try to reproduce the error using full logging, but as it's quite sporadic I can't promise that we'll manage to do so. Best regards, Dorian On Friday, Sep

Re: Receiving CustomerError.UNKNOWN failures

2016-09-16 Thread 'Joyce Lava' via AdWords API Forum
Hi Dorian, Could you please send me the SOAP request and response that shows this issue while using AdWords API? Please use *reply privately to author* when responding. Thanks, Joyce, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+

Receiving CustomerError.UNKNOWN failures

2016-09-16 Thread Dorian Kind
Hi all, since this morning, we've been receiving (very) sporadic "CustomerError.UNKNOWN" API errors. They don't seem to be documented anywhere—should we just retry? Thanks for any feedback and best regards, Dorian -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blo