Re: What is CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER and what does it mean?

2016-09-19 Thread Zweitze 
Google doesn't like "orphan" accounts, who are not member of any MCC, or 
have no users. Think of it, who can they contact when something goes wrong 
with eg. payments?

A common solution is to create an "archive" sub-MCC, link the account to 
that MCC first, then unlink from the main MCC.


On Thursday, September 15, 2016 at 10:09:52 AM UTC+2, axtens wrote:
>
> In the course of running
> LinkOperation lo = new LinkOperation();
> lo.@operator = Operator.SET;
>
> ManagedCustomerLink mcl = new ManagedCustomerLink();
> mcl.managerCustomerId = managerId;
> mcl.clientCustomerId = clientId;
> mcl.linkStatus = LinkStatus.INACTIVE;
>
> lo.operand = mcl;
>
> ManagedCustomerService mcs = 
> (ManagedCustomerService)user.GetService(AdWordsService.v201607.ManagedCustomerService);
>
> ManagedCustomerLink[] mcls = mcs.mutateLink(new 
> LinkOperation[] { lo });
>
>
> "user" is okay as it's been passed into the method. "managerId" and 
> "clientId" are okay as well and there is a linkage between them. 
>
> The clientCustomerId was generated yesterday by programmatically creating 
> the account. Said account has no budget orders, no shared budgets, no 
> anything other than the account. 
>
> I'm trying to write code to programmatically unlink accounts which were 
> created in error (by other programs.)
>
> The full exception (from the Locals window):
> - $exception {"AdWordsApiException: One or more AdWords API errors have 
> occurred. \r\n\r\nUnknown.. (Error: ManagedCustomerServiceError.UNKNOWN, 
> FieldPath: operations[0], Trigger: )\r\n\r\n"} 
> Google.Api.Ads.AdWords.Lib.AdWordsApiException
> + ApiException {Unknown.. (Error: ManagedCustomerServiceError.UNKNOWN, 
> FieldPath: operations[0], Trigger: )} object 
> {Google.Api.Ads.AdWords.v201607.ApiException}
> + Data {System.Collections.ListDictionaryInternal} 
> System.Collections.IDictionary 
> {System.Collections.ListDictionaryInternal}
> HResult -2146233088 int
> HelpLink null string
> + InnerException 
> {"[ManagedCustomerServiceError.CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER 
> @ operations[0]]"} System.Exception 
> {System.Web.Services.Protocols.SoapException}
> Message "AdWordsApiException: One or more AdWords API errors have 
> occurred. \r\n\r\nUnknown.. (Error: ManagedCustomerServiceError.UNKNOWN, 
> FieldPath: operations[0], Trigger: )\r\n\r\n" string
> Source "Google.Ads.Common" string
> StackTrace "   at 
> Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String methodName, 
> Object[] parameters)\r\n   at 
> Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String methodName, Object[] 
> parameters)\r\n   at 
> Google.Api.Ads.AdWords.v201607.ManagedCustomerService.mutateLink(LinkOperation[]
>  
> operations)\r\n   at WorkFlowMaxTool.AdWords.deactivateClient(AdWordsUser 
> user, Int64 managerId, Int64 clientId) in 
> e:\\sources\\BOWFMT\\WorkFlowMaxTool\\AdWords.cs:line 1099" string
> + TargetSite {System.Object[] MakeApiCall(System.String, System.Object[])} 
> System.Reflection.MethodBase 
> {System.Reflection.RuntimeMethodInfo}
>
>
> So why the "CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER"
>
>
> axtens/bugmagnet
>

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Re: What is CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER and what does it mean?

2016-09-15 Thread 'Peter Oliquino' via AdWords API Forum 
Hi Bruce,

Could you provide your MCC customer ID and the client customer IDs you are 
processing for this request? Also, if it isn't too much trouble, could you 
also provide any SOAP request and response so we can further investigate? 
Please reply using *Reply privately to author* when sending these 
information.

Best regards,
Peter
AdWords API Team

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What is CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER and what does it mean?

2016-09-15 Thread axtens 
In the course of running
LinkOperation lo = new LinkOperation();
lo.@operator = Operator.SET;

ManagedCustomerLink mcl = new ManagedCustomerLink();
mcl.managerCustomerId = managerId;
mcl.clientCustomerId = clientId;
mcl.linkStatus = LinkStatus.INACTIVE;

lo.operand = mcl;

ManagedCustomerService mcs = 
(ManagedCustomerService)user.GetService(AdWordsService.v201607.ManagedCustomerService);

ManagedCustomerLink[] mcls = mcs.mutateLink(new 
LinkOperation[] { lo });


"user" is okay as it's been passed into the method. "managerId" and 
"clientId" are okay as well and there is a linkage between them. 

The clientCustomerId was generated yesterday by programmatically creating 
the account. Said account has no budget orders, no shared budgets, no 
anything other than the account. 

I'm trying to write code to programmatically unlink accounts which were 
created in error (by other programs.)

The full exception (from the Locals window):
- $exception {"AdWordsApiException: One or more AdWords API errors have 
occurred. \r\n\r\nUnknown.. (Error: ManagedCustomerServiceError.UNKNOWN, 
FieldPath: operations[0], Trigger: )\r\n\r\n"} 
Google.Api.Ads.AdWords.Lib.AdWordsApiException
+ ApiException {Unknown.. (Error: ManagedCustomerServiceError.UNKNOWN, 
FieldPath: operations[0], Trigger: )} object 
{Google.Api.Ads.AdWords.v201607.ApiException}
+ Data {System.Collections.ListDictionaryInternal} 
System.Collections.IDictionary 
{System.Collections.ListDictionaryInternal}
HResult -2146233088 int
HelpLink null string
+ InnerException 
{"[ManagedCustomerServiceError.CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER 
@ operations[0]]"} System.Exception 
{System.Web.Services.Protocols.SoapException}
Message "AdWordsApiException: One or more AdWords API errors have occurred. 
\r\n\r\nUnknown.. (Error: ManagedCustomerServiceError.UNKNOWN, FieldPath: 
operations[0], Trigger: )\r\n\r\n" string
Source "Google.Ads.Common" string
StackTrace "   at 
Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String methodName, 
Object[] parameters)\r\n   at 
Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String methodName, Object[] 
parameters)\r\n   at 
Google.Api.Ads.AdWords.v201607.ManagedCustomerService.mutateLink(LinkOperation[]
 
operations)\r\n   at WorkFlowMaxTool.AdWords.deactivateClient(AdWordsUser 
user, Int64 managerId, Int64 clientId) in 
e:\\sources\\BOWFMT\\WorkFlowMaxTool\\AdWords.cs:line 1099" string
+ TargetSite {System.Object[] MakeApiCall(System.String, System.Object[])} 
System.Reflection.MethodBase 
{System.Reflection.RuntimeMethodInfo}


So why the "CANNOT_UNLINK_ACCOUNT_WITHOUT_ACTIVE_USER"


axtens/bugmagnet

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https://plus.google.com/+GoogleAdsDevelopers/posts
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