Re: [AFMUG] Apple, Cambium, Mikrotik and DHCP

[Darin Steffl]

Ruckus is the gold standard for enterprise and high density Wi-Fi. I rarely
hear anything negative about them and the ruckus gear we've deployed has
been rock solid with better coverage than anything else.

It surprises me to hear you had trouble with it.

On Fri, Sep 13, 2019, 4:12 PM Nate Burke  wrote:

> Unfortunately, with this being a Hotel environment, We don't find out
> about any Internet problems for several weeks.  Usually when the guest
> fills out their online review from the hotel and marks down 'Poor
> Internet'  Then we get a call from Hotel Management saying 'The guest 8
> weeks ago in room 312 said the internet was bad.  You need to fix the room
> 312 connection' (the entire property is wifi, and coverage in all rooms is
> good)
>
> I have an alert set on the mikrotik logs because this used to happen all
> the time with the Ruckus AP's we used to have in there.  In that case,
> everyone on the AP would be having the DHCP Trouble until the AP was
> rebooted.  It's happening much less with the E400's and is always isolated
> to a single user.
>
>
> On 9/12/2019 6:02 PM, Steve Jones wrote:
>
> If you get the opportunity to replicate it, and can get on the device,
> call apple tech support to walk through solving it. once you find the
> issue, leave instruction cards with front desk to provide the user. or
> leave instructions with the terms for them to use when calling apple
> support themselves. same thing with the airports going into ap mode, once
> we trained customers to ask apple how to get it out of access point mode,
> they were able to get the problem solved via apple support. even though its
> an oddly worded setting on the management app you have to uncheck
>
> On Thu, Sep 12, 2019 at 5:54 PM Bill Prince  wrote:
>
>> The rule is: One Apple device, ALL Apple devices. Apple does not play
>> well with others.
>>
>>
>> bp
>> 
>>
>> On 9/12/2019 2:26 PM, Ken Hohhof wrote:
>> > Years ago I searched for every tip on making iDevices happy and
>> implemented
>> > all of them, now I'm scared to undo any of it, and I don't know if any
>> or
>> > all of them are helping.
>> >
>> > I think the list included setting preamble to long, WMM on, lengthening
>> the
>> > group key timeout, maybe some others I'm forgetting.  Also Apple seems
>> to
>> > prefer 5 GHz even if 2.4 GHz has  a better signal.  Not sure if any of
>> that
>> > is relevant.
>> >
>> > I don't have any E400's so I can't comment on that.
>> >
>> > -Original Message-
>> > From: AF  On Behalf Of Nate Burke
>> > Sent: Thursday, September 12, 2019 10:52 AM
>> > To: Animal Farm 
>> > Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP
>> >
>> > I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot. About
>> once a
>> > week, there will be a device, it always seems like an Apple Device, that
>> > refuses to get a DHCP lease.  The Mikrotik Log fills with entries
>> >
>> > dhcp offering lease 'IP' for 'MAC' without success
>> >
>> > If I go in through CNMaestro and kick the user, they will re-associate
>> > either to the same AP or a different AP, and then immediately get a DHCP
>> > Lease.  There are other people on the AP working just fine.
>> >
>> > Is there something about Apple products, like it's in a sleep mode when
>> it
>> > connects to the WIFI and doesn't request the DHCP Properly when it
>> wakes up
>> > until it re-associates?
>> >
>> > --
>> > AF mailing list
>> > AF@af.afmug.com
>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>> >
>> >
>> >
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] Apple, Cambium, Mikrotik and DHCP

[Nate Burke]

Unfortunately, with this being a Hotel environment, We don't find out 
about any Internet problems for several weeks.  Usually when the guest 
fills out their online review from the hotel and marks down 'Poor 
Internet'  Then we get a call from Hotel Management saying 'The guest 8 
weeks ago in room 312 said the internet was bad.  You need to fix the 
room 312 connection' (the entire property is wifi, and coverage in all 
rooms is good)


I have an alert set on the mikrotik logs because this used to happen all 
the time with the Ruckus AP's we used to have in there.  In that case, 
everyone on the AP would be having the DHCP Trouble until the AP was 
rebooted.  It's happening much less with the E400's and is always 
isolated to a single user.



On 9/12/2019 6:02 PM, Steve Jones wrote:
If you get the opportunity to replicate it, and can get on the device, 
call apple tech support to walk through solving it. once you find the 
issue, leave instruction cards with front desk to provide the user. or 
leave instructions with the terms for them to use when calling apple 
support themselves. same thing with the airports going into ap mode, 
once we trained customers to ask apple how to get it out of access 
point mode, they were able to get the problem solved via apple 
support. even though its an oddly worded setting on the management app 
you have to uncheck


On Thu, Sep 12, 2019 at 5:54 PM Bill Prince > wrote:


The rule is: One Apple device, ALL Apple devices. Apple does not play
well with others.


bp


On 9/12/2019 2:26 PM, Ken Hohhof wrote:
> Years ago I searched for every tip on making iDevices happy and
implemented
> all of them, now I'm scared to undo any of it, and I don't know
if any or
> all of them are helping.
>
> I think the list included setting preamble to long, WMM on,
lengthening the
> group key timeout, maybe some others I'm forgetting. Also Apple
seems to
> prefer 5 GHz even if 2.4 GHz has  a better signal.  Not sure if
any of that
> is relevant.
>
> I don't have any E400's so I can't comment on that.
>
> -Original Message-
> From: AF mailto:af-boun...@af.afmug.com>> On Behalf Of Nate Burke
> Sent: Thursday, September 12, 2019 10:52 AM
> To: Animal Farm mailto:af@af.afmug.com>>
> Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP
>
> I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot.
About once a
> week, there will be a device, it always seems like an Apple
Device, that
> refuses to get a DHCP lease.  The Mikrotik Log fills with entries
>
> dhcp offering lease 'IP' for 'MAC' without success
>
> If I go in through CNMaestro and kick the user, they will
re-associate
> either to the same AP or a different AP, and then immediately
get a DHCP
> Lease.  There are other people on the AP working just fine.
>
> Is there something about Apple products, like it's in a sleep
mode when it
> connects to the WIFI and doesn't request the DHCP Properly when
it wakes up
> until it re-associates?
>
> --
> AF mailing list
> AF@af.afmug.com 
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
>
>

-- 
AF mailing list

AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com




-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] Apple, Cambium, Mikrotik and DHCP

[Steve Jones]

If you get the opportunity to replicate it, and can get on the device, call
apple tech support to walk through solving it. once you find the issue,
leave instruction cards with front desk to provide the user. or leave
instructions with the terms for them to use when calling apple support
themselves. same thing with the airports going into ap mode, once we
trained customers to ask apple how to get it out of access point mode, they
were able to get the problem solved via apple support. even though its an
oddly worded setting on the management app you have to uncheck

On Thu, Sep 12, 2019 at 5:54 PM Bill Prince  wrote:

> The rule is: One Apple device, ALL Apple devices. Apple does not play
> well with others.
>
>
> bp
> 
>
> On 9/12/2019 2:26 PM, Ken Hohhof wrote:
> > Years ago I searched for every tip on making iDevices happy and
> implemented
> > all of them, now I'm scared to undo any of it, and I don't know if any or
> > all of them are helping.
> >
> > I think the list included setting preamble to long, WMM on, lengthening
> the
> > group key timeout, maybe some others I'm forgetting.  Also Apple seems to
> > prefer 5 GHz even if 2.4 GHz has  a better signal.  Not sure if any of
> that
> > is relevant.
> >
> > I don't have any E400's so I can't comment on that.
> >
> > -Original Message-
> > From: AF  On Behalf Of Nate Burke
> > Sent: Thursday, September 12, 2019 10:52 AM
> > To: Animal Farm 
> > Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP
> >
> > I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot. About
> once a
> > week, there will be a device, it always seems like an Apple Device, that
> > refuses to get a DHCP lease.  The Mikrotik Log fills with entries
> >
> > dhcp offering lease 'IP' for 'MAC' without success
> >
> > If I go in through CNMaestro and kick the user, they will re-associate
> > either to the same AP or a different AP, and then immediately get a DHCP
> > Lease.  There are other people on the AP working just fine.
> >
> > Is there something about Apple products, like it's in a sleep mode when
> it
> > connects to the WIFI and doesn't request the DHCP Properly when it wakes
> up
> > until it re-associates?
> >
> > --
> > AF mailing list
> > AF@af.afmug.com
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> >
> >
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] Apple, Cambium, Mikrotik and DHCP

[Bill Prince]

The rule is: One Apple device, ALL Apple devices. Apple does not play 
well with others.



bp


On 9/12/2019 2:26 PM, Ken Hohhof wrote:

Years ago I searched for every tip on making iDevices happy and implemented
all of them, now I'm scared to undo any of it, and I don't know if any or
all of them are helping.

I think the list included setting preamble to long, WMM on, lengthening the
group key timeout, maybe some others I'm forgetting.  Also Apple seems to
prefer 5 GHz even if 2.4 GHz has  a better signal.  Not sure if any of that
is relevant.

I don't have any E400's so I can't comment on that.

-Original Message-
From: AF  On Behalf Of Nate Burke
Sent: Thursday, September 12, 2019 10:52 AM
To: Animal Farm 
Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP

I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot. About once a
week, there will be a device, it always seems like an Apple Device, that
refuses to get a DHCP lease.  The Mikrotik Log fills with entries

dhcp offering lease 'IP' for 'MAC' without success

If I go in through CNMaestro and kick the user, they will re-associate
either to the same AP or a different AP, and then immediately get a DHCP
Lease.  There are other people on the AP working just fine.

Is there something about Apple products, like it's in a sleep mode when it
connects to the WIFI and doesn't request the DHCP Properly when it wakes up
until it re-associates?

--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com





--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] Apple, Cambium, Mikrotik and DHCP

[Ken Hohhof]

Years ago I searched for every tip on making iDevices happy and implemented
all of them, now I'm scared to undo any of it, and I don't know if any or
all of them are helping.

I think the list included setting preamble to long, WMM on, lengthening the
group key timeout, maybe some others I'm forgetting.  Also Apple seems to
prefer 5 GHz even if 2.4 GHz has  a better signal.  Not sure if any of that
is relevant.

I don't have any E400's so I can't comment on that.

-Original Message-
From: AF  On Behalf Of Nate Burke
Sent: Thursday, September 12, 2019 10:52 AM
To: Animal Farm 
Subject: [AFMUG] Apple, Cambium, Mikrotik and DHCP

I'm doing WIFI at a Hotel using E400 Ap's and Mikrotik hotspot. About once a
week, there will be a device, it always seems like an Apple Device, that
refuses to get a DHCP lease.  The Mikrotik Log fills with entries

dhcp offering lease 'IP' for 'MAC' without success

If I go in through CNMaestro and kick the user, they will re-associate
either to the same AP or a different AP, and then immediately get a DHCP
Lease.  There are other people on the AP working just fine.

Is there something about Apple products, like it's in a sleep mode when it
connects to the WIFI and doesn't request the DHCP Properly when it wakes up
until it re-associates?

--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com



-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com