Re: [AFMUG] Accepting bitcoin as payment for Internet service

2017-08-03 Thread Layne Sisk
Might consider it in the same way I would consider a side of beef, or other trade. You can certainly spend it as enough vendors accept it now. Ps. Platypus does accept IPPay, but definitely does not support Bitcoin :) Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20

Re: [AFMUG] How do I decide if we need more technicians?

2017-08-03 Thread Layne Sisk
) for each additional 2000 support customers we add, but we did not get to that ratio until we had over 30k end users to support. Example, we just added a 3000 user ISP and we added 60 additional hours of staffing to accommodate them. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283

Re: [AFMUG] campground wifi

2017-08-14 Thread Layne Sisk
We support several campgrounds and I know it is more expensive, but you may want to at least consider Rukus gear. It seems quite stable in the environment. Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf

Re: [AFMUG] Fiber Trade Shows

2017-08-14 Thread Layne Sisk
Check out the Thurs and Fri portions of the agenda this year: http://www.wispa.org/Events/WISPAPALOOZA/Programs/WP17_Agenda Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http:/

Re: [AFMUG] Fiber Trade Shows

2017-08-14 Thread Layne Sisk
Have you been to fiber weekend for WISPA? Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i

Re: [AFMUG] OT air travel

2017-07-13 Thread Layne Sisk
but it basically lets you do everything you would do at a kiosk ahead of time and walk straight up to the Customs Agent. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYW

Re: [AFMUG] OT air travel

2017-07-13 Thread Layne Sisk
If you get Global Entry, you generally get on the list for TSA Pre, but you have to pay for Global Entry. American Express reimburses me the $100 fee so I have not had to pay for it, but I is a nice feature. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [Ne

Re: [AFMUG] OT air travel

2017-07-13 Thread Layne Sisk
I agree Cassidy, I love my Mobile Pass. It is the fastest way through for a guy who always gets the slow line. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com

Re: [AFMUG] Serverplus/powercode users, OT

2017-07-11 Thread Layne Sisk
dropped by 30 seconds? Most people I have spoken with have said no, but it was admittedly a small sample size. We have considered a scaled pricing model with a hold time SLA of < 3 min, < 2 min, < 1 min. What are your thoughts? Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8

Re: [AFMUG] Tech’s condition is stable after he allegedly rode guy wire down

2017-07-10 Thread Layne Sisk
I have lived in fear that my last words will be, "Hey guys, watch this!" Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jay Weekley Sent: Sunday, July 09, 2017 8:30 AM To: af@afmug.com Subje

Re: [AFMUG] Managed WiFi question

2017-07-24 Thread Layne Sisk
Our managed router solution gives us access to control the device remotely, including resetting and changing SSID and PW. If they screw it up we can almost always fix it because even if they factory reset it comes back to the server to get it’s configuration. Layne Sisk ServerPlus

Re: [AFMUG] Managed WiFi question

2017-07-24 Thread Layne Sisk
Yes, using Readynet Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i.imgur.com/

Re: [AFMUG] Managed WiFi question

2017-07-24 Thread Layne Sisk
We do support for a number of ISPs using Calix, I can give it an endorsement as well. Makes everyone’s lives easier. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http:/

Re: [AFMUG] Managed WiFi question

2017-07-24 Thread Layne Sisk
in to the management server, so when the customer plugs it in, it pulls configs from the server for that ISP and we have access to it. We have several hundred end users using it now, and it they love it and it makes troubleshooting s much easier! Layne Sisk ServerPlus 801.426.8283, ext 102<

Re: [AFMUG] Muni F I B E R

2017-06-29 Thread Layne Sisk
So what we are saying is the private business can do things more cost effectively than government? Wow, so shocking  Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http:/

Re: [AFMUG] OT Municipally funded ISPs

2017-08-07 Thread Layne Sisk
Here is the study: https://www.law.upenn.edu/live/files/6611-report-municipal-fiber-in-the-united-states-an Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown Sent: Monday, August 07, 2017 10

Re: [AFMUG] average number of calls a day

2017-05-17 Thread Layne Sisk
Are you speaking of support/customer service calls? If so you should be between 8-16 calls per day. Average per day call volume for the ISPs we support is typically between 1 and 2 % of the subscriber base. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [Ne

Re: [AFMUG] ServerPlus

2017-05-10 Thread Layne Sisk
a lot of social media for other people and decided we need to do a better job of posting new things there, as well as using it for an emergency like this in the future. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/>

Re: [AFMUG] ServerPlus

2017-05-10 Thread Layne Sisk
Thanks Seth. I considered Twitter, but the % of people using Twitter is significantly smaller than those using FB so we wanted to cast as wide a net as possible. Layne Sisk ServerPlus 801.426.8283, ext 102      -Original Message- From: Af [mailto:af-boun...@afmug.com

Re: [AFMUG] OT: Exchange Server replacement

2017-06-25 Thread Layne Sisk
We offer normal email hosting at .25 per email account. Can also do hosted exchange but it is more. If you are interested hit me offlist. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com

Re: [AFMUG] LTE router used to reboot and provide 2nd path

2017-06-19 Thread Layne Sisk
It is on T-Mobile. Works great on the LTE routers from Readynet. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/Server

Re: [AFMUG] LTE router used to reboot and provide 2nd path

2017-06-19 Thread Layne Sisk
Hit me offlist and I would be happy to get you info. It is not Google Fi Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.co

Re: [AFMUG] kodi?

2017-05-26 Thread Layne Sisk
Kodi is the Napster of video in my mind. Not sure if their enabling of illegal content will get them in trouble or not, but I think they are going to be required to attempt to control it. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl

Re: [AFMUG] LTE router used to reboot and provide 2nd path

2017-06-16 Thread Layne Sisk
I know we can get it for $40 a month for unlimited. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [

Re: [AFMUG] Serverplus

2017-05-08 Thread Layne Sisk
the paces to replace the original. Very rare occurrence, in fact I can’t remember the last time something like this happened. My apologies to all who were affected! Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/>

Re: [AFMUG] Serverplus/powercode users, OT

2017-09-05 Thread Layne Sisk
difficult to resolve an issue I don’t know exists. Please send any specific examples directly to me and I will personally make sure they are addressed. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http:/

Re: [AFMUG] OTT-TV

2017-09-29 Thread Layne Sisk
later. Right now we have a significantly more complete offering and more importantly, you can’t make any money selling those other products. Just my .02 Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http:/

Re: [AFMUG] OTT-TV

2017-09-27 Thread Layne Sisk
. Come to the session IPTV- To do or not to do, at Wispapalooza, we will have lots of good info for you there! Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYW

Re: [AFMUG] billing systems

2017-10-21 Thread Layne Sisk
If you are still looking for something hit me offlist. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/Server

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Layne Sisk
Matt, Hit me offlist if you want some info. We do a ton of this! Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af <af-boun...@afmug.com> On Behalf Of Matt Sent: Wednesday, April 25, 2018 5:40 PM To: af@afmug.com Subject: [AFMUG] After

Re: [AFMUG] billing systems

2017-10-23 Thread Layne Sisk
Their recent changes looks great! I think you will like them. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/Server

Re: [AFMUG] Rodeo networks IPTV

2017-12-27 Thread Layne Sisk
Wish they were only $2-3. New retrans agreements came out this month (2018-2020) and I have been fighting like crazy to keep the Big4 locals under $4 each. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http:/

Re: [AFMUG] Rodeo networks IPTV

2017-12-27 Thread Layne Sisk
They don’t stream the stuff people want (primetime shows, sports). They stream news and some of the programming they control. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763

Re: [AFMUG] OT TV Comparison.pdf

2018-01-05 Thread Layne Sisk
are, these services will not provide the channels your customers want to watch. Also important to note.. you can't make any money selling any of these services they just ride on your network and your only hope is to sell subs more bandwidth. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8

Re: [AFMUG] OT TV Comparison.pdf

2018-01-05 Thread Layne Sisk
Not sure how you can make money on something that the customer can buy retail for the same price you pay for it. Can you explain? Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763

Re: [AFMUG] OT TV Comparison.pdf

2018-01-05 Thread Layne Sisk
Viva cannot provide locals however, correct? Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [

Re: [AFMUG] Sonar Migration from Platypus

2018-01-10 Thread Layne Sisk
We are happy to help with the data migration as well. Have helped many of our customers with the mundane data entry stuff. Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com Sent

Re: [AFMUG] moviepass now strong arming....

2018-01-29 Thread Layne Sisk
That might be part of the problem, he is certainly not the most technical guy and it has just frustrated him. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com

Re: [AFMUG] moviepass now strong arming....

2018-01-28 Thread Layne Sisk
and gave up on them. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i.imgur.com/ELG0AB1.png]&l

Re: [AFMUG] blocking

2018-02-08 Thread Layne Sisk
Chuck, Which legislator is proposing this? I got Senator Bramble to back his off a few years ago after a conversation with him. -Layne Sent from my iPhone, so please excuse any misspelled words or embarrassing auto-corrects! On Feb 6, 2018, at 9:11 AM,

Re: [AFMUG] Streaming service included

2018-02-08 Thread Layne Sisk
op type of company to get to the 100K... > > -----Original Message- From: Layne Sisk > Sent: Thursday, February 8, 2018 10:52 AM > To: af@afmug.com > Subject: Re: [AFMUG] Streaming service included > > Spoke on a panel 2 days ago with Netflix and asked them about it.

Re: [AFMUG] Viva Entertainment

2018-02-12 Thread Layne Sisk
Well stated Adam but with one modification, Real Choice pricing includes end user support in the price. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYW

Re: [AFMUG] Streaming service included

2018-02-08 Thread Layne Sisk
Spoke on a panel 2 days ago with Netflix and asked them about it. They require 100k subscribers to enter what they consider a “re-bill” program where you could do this. -Layne Sent from my iPhone, so please excuse any misspelled words or embarrassing auto-corrects! > On Feb 6, 2018, at

Re: [AFMUG] Email Server

2018-02-20 Thread Layne Sisk
We have lots of ISPs that outsource email hosting to us, but we have a grandfathered deal and use BlueTie to provide the service. We used to run our own servers and found that we could provide better service at a lower cost (and wa less headaches). Layne Sisk ServerPlus 801.426.8283

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-23 Thread Layne Sisk
We do have an OTT option for those that are interested, no locals and no DVR but a OTT option for the other channels which can be done via VPN. Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt

Re: [AFMUG] Email Server

2018-02-23 Thread Layne Sisk
Since you can't get support on Gmail from Google there are lots of companies springing up that deal specifically with how to get gmail support. Some of them make some pretty substantial cash. Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-23 Thread Layne Sisk
I have made that exact argument, to which they say "those are the rules". Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Keefe John Sent: Friday, February 23, 2018 3:18 PM To: af@afmug.com S

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-23 Thread Layne Sisk
are available, some are not, some channels black out certain content). One big difference as well is that OTT requires that we sign deals with huge monthly minimums, as much as I wish I had the cash that Google and Sony have I simply don't so we decided to stick with the MVPD model. Layne

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-23 Thread Layne Sisk
When they do you won’t be able to resell it, they will just sell it to your customers and you won’t make anything. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http:/

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-23 Thread Layne Sisk
We are a partner in Real Choice. Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett Sent: Friday, February 23, 2018 6:21 PM To: af@afmug.com Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV When

Re: [AFMUG] Email Server

2018-02-21 Thread Layne Sisk
solution that does NOT generate calls. In the rare occasion when we get the calls our techs usually remote in and fix the issue for the customer instead of trying to talk them through it. Less time, less pain, less frustration. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-25 Thread Layne Sisk
chance that the programmers will care? When I was working with Dallas, I had quite a few of them agreeing to the VPN method. How about this, you sell to me, I take delivery in a data center very close to you. Then what I do to transport to the edge server is my business... right? From: Layne Si

Re: [AFMUG] RodeoTV vs. RealChoice TV

2018-02-25 Thread Layne Sisk
: How are people getting direct fiber feeds for $100/month? Clearly I need to stop by your booth and see what has changed since we last talked. On Feb 25, 2018, at 13:43, Layne Sisk <la...@serverplus.com<mailto:la...@serverplus.com>> wrote: Chuck, We should talk. We have

Re: [AFMUG] Montana Governor Signs Order to Force Net Neutrality - The New York Times

2018-01-23 Thread Layne Sisk
Exactly, has anyone seen any changes since NN was overturned? Nope, and they won’t. The free market will control it. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http:/

Re: [AFMUG] Trouble/Support Ticketing

2018-04-20 Thread Layne Sisk
been very helpful in building integrations so it is basically seamless between IssueTracker or either of those systems. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http:/

Re: [AFMUG] Trouble/Support Ticketing

2018-04-21 Thread Layne Sisk
We don’t really market it, although we have been thinking we should. It is our own product written inhouse and we think it is pretty cool  Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com

Re: [AFMUG] Trouble/Support Ticketing

2018-04-21 Thread Layne Sisk
It is, we wrote it entirely inhouse Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i.img

Re: [AFMUG] Trouble/Support Ticketing

2018-04-19 Thread Layne Sisk
Hit me up if you want some info on IssueTracker. It is what we used internally and we do license it (or give it away free for the companies we support). It has full integration with Zendesk, Powercode, Sonar, UBO, and has pretty good integration available with SalesForce and Sugar CRM. Layne

Re: [AFMUG] Trouble/Support Ticketing

2018-04-23 Thread Layne Sisk
I will have Dallin reach out to you to give you some details and a demo account if you would like it. Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYW

Re: [AFMUG] OT: IM Services

2018-04-17 Thread Layne Sisk
We have been using RIOT, it works much like Slack but doesn’t cost an arm and a leg to get the one function we needed (Active Directory). Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763

Re: [AFMUG] Serverplus

2018-03-29 Thread Layne Sisk
I have 2 of them from Utah. Juab- in Utah it is Jew-ab Tooele- in Utah it is To-ill-a Layne Sisk ServerPlus 801.426.8283, ext 102    -Original Message- From: Af <af-boun...@afmug.com> On Behalf Of Jay Weekley Sent: Wednesday, March 28, 2018 12:50 PM To: af@afm