Hi Laura, Thanks for the quick response. Her is a graph for the specific .fr domain and the sends and click for the gmail domain.
[image: Screenshot 2021-01-27 at 11.30.58.png] You can see a peak at the beginning of April, this is the double sending, at the same time you see a very large drop in the number of clicks and these numbers havent increased since then. answer on B) We have already experimented with decreasing the volume, as you can see in the graph. answer on D) This domain and IP addresses are only used by our organisation. I have also checked the full content of the mail and compared this to the other domains and no content difference is present. Thanks for the further feedback. Jonas Op wo 27 jan. 2021 om 10:55 schreef Laura Atkins <la...@wordtothewise.com>: > > > On 27 Jan 2021, at 09:39, postmaster outspot via mailop <mailop@mailop.org> > wrote: > > Dear all, > > I am the IT manager of a eCommerce company in Belgium. > Google postmaster reports a bad reputation for outspot.fr already since > April 2020. The other domains are fine. The bad reputation at google > postmaster might be triggered because of a partial double mail sending from > our side due to an error in our system in that time, which caused members > to receive the same email twice. > > > Google doesn’t remember for that long. I sincerely doubt that the problem > is a single double mailing 9 months ago. > > From that moment our deliverability of the mails have decreased and > stayed low sinds then. > We already have done the following: > - send an explanation in this form: > https://support.google.com/mail/contact/bulk_send_new, already a few time > over the month. But no changes are made. > > > Likely because the double send isn’t the problem. > > Are there any other solutions or direct contact points for this issue? > > > A) Ensure that your mail is actually going to bulk. I had one client that > had a bad / medium reputation at Google, but their mail was actually > inboxing for the most part. We spent a lot of time trying to fix the > reputation without success but it didn’t matter as they were reaching the > folks they needed to reach. > > B) Cut way back on your mail to google. Stop sending to anyone who is > currently receiving the mail in their bulk folder. About the only way to > know who’s getting mail in bulk is to focus on those folks who are opening > or clicking on mail. Send only to people who have opened or clicked in the > recent past (you can pick the timeline, but I don’t recommend going back > more than 90 days for this). Do this for a minimum of a month. > > C) Monitor both delivery and your reputation. The reputation graphs at > google are a lagging indicator and they take between 3 and 4 weeks to > reflect changes in behavior. > > D) Investigate what mail that you don’t know is using your domain and > ensure they implement the same level of hygine. > > laura > > > -- > Having an Email Crisis? We can help! 800 823-9674 > > Laura Atkins > Word to the Wise > la...@wordtothewise.com > (650) 437-0741 > > Email Delivery Blog: https://wordtothewise.com/blog > > > > > > > >
_______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
