Hello, I'm trying to find the best way to contact the right people at either Google or Android. And I'm not sure how to go about it, so maybe someone in here can help me out. Basically this is in regard to the poor implementation and support of the Android OS on the HTC Dream. HTC has a ROM update for this handset which is supposed to fix numerous issues. But the ROM update is only available to Windows users. I run Linux. I have Linpus on my netbook and Ubuntu on my laptop. I don't program or anything like that. I just do my emails, a little word processing and such. I like Linux specifically because it seems pretty simple, reliable, doesn't need replacement every two or three years and doesn't need a never ending subscription to anti-virus/malware/trojan protection schemes. I got the HTC Dream specifically because it synchronizes with my Google account. And this is all I really need. Now, in talking with HTC, or at least their customer service reps who seem to read from the same script manuals, I need to run HTC Sync so that it can back up my contacts and calendar contents to Outlook Express prior to re-flashing the ROM. No matter how many time I tell them that I don't need outlook or outlook express and that my phone already synchronizes with Google, they just repeat the need to have the phone synchronize with outlook.
The way I envision this should work is as follows. 1. I go to HTC's website and download the new ROM image. 2. I transfer the ROM image to a specific folder on the SD card of my phone 3. I start a little application on the handset which reflashes the phone with the new image. 4. Prior to starting, the application prompts me to plug the phone in using the AC Adaptor. 5. Once plugged in, the upgrade begins 6. When finished, the phone reboots. 7. I get on with my life. Is my line of thinking wrong? Now, as for the reason that I would like some contact info for both Google and Android. I want to let Google know just how frustrating my experience has been with HTC and how HTC's interaction with this Google customer is actually harming my view of Google's brand name reputation. I know that Google isn't actually building the handset, however they are allowing their name and brand to be used in the marketing of the phone. For Android, which I understand is part of the Open Handset Alliance which both Google and HTC are members of, I would like to inform them that unless HTC changes their pro-windows/anti anything else stance, I will never purchase another device that has anything to do with the Android OS. Android should learn from history what happens when a company goes on their merry way and ignore the wishes of it's customers. look no further than Palm. I've tried finding contact info for Google, but all I get are phone numbers that don't really lead to anywhere. Even the main number 1.650.253.0000 connects to the voice mail from hell. And Google doesn't seem to have much in the way of mail contact. HTC is much the same. They're got plenty of Asian email contacts, but nothing for north america. I've gone through HTC's on line customer support, but they're reading from scripts and nothing more. So ends my little rant, but please, contact info would help. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Beginners" group. To post to this group, send email to android-beginners@googlegroups.com To unsubscribe from this group, send email to android-beginners-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-beginners?hl=en -~----------~----~----~----~------~----~------~--~---
