We have users setup on our coprorate email server connecting using
activesync. Most users are windows mobile and iPhones. We currently
have 2 droids for testing (one is mine!).

I get warnings in my exchange server application logs like this. It
only began when we started testing the droids.

Event Type:     Warning
Event Source:   Server ActiveSync
Event Category: None
Event ID:       3033
Date:    12/2/2009
Time:    3:32:30 PM
User:    username
Computer:       EXCHANGE
Description:
The average of the most recent [200] heartbeat intervals used by
clients is less than or equal to [540]. Make sure that your firewall
configuration is set to work correctly with Exchange ActiveSync and
direct push technology. Specifically, make sure that your firewall is
configured so that requests to Exchange ActiveSync do not expire
before they have the opportunity to be processed. For more information
about how to configure firewall settings when using Exchange
ActiveSync, see Microsoft Knowledge Base article 905013, "Enterprise
Firewall Configuration for Exchange ActiveSync Direct Push
Technology" (Enterprise firewall configuration for Exchange ActiveSync
Direct Push Technology).


I have modified my firewall here to meet MS's recommendations for
timeout values - mine are at 900 seconds. It seems that the droid's
activesync is doing something a little different than the standard
activesync session with the server.

Does anyone else manage an exchange server and have access to these
logs? Please look to see if you're getting the same warning. It's
logged about 1 time per hour. The only thing that I haven't tried is
restarting the server after the changes on our firewall. I don't
expect this to be an issue.

Thanks!

Adam

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