*Reports to *CEO *Date* 02/01/2017 *JOB DESCRIPTION* *Summary/Objective *The operations manager position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals. *Essential Functions* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Oversees daily activities of Associate center scheduling analysts and Associate center operations Coordinators to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible and full-time employee mix for the site. 2. Interfaces with central operations management to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases. 3. Ensures operations coordinators manage schedule adherence notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators. 4. Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements. 5. Approves schedules developed by the center scheduling analysts and works with local management to communicate and fill schedules and handle exceptions. 6. Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed. 7. Participates in daily, weekly, monthly and annual planning process as appropriate. 8. Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position. 9. Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. 10. Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor. 11. Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. 12. Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. 13. Maintains a qualified staff. 14. Communicates areas of accountability and performance expected of personnel assigned 15. Determines standards of performance as a basis to review progress of personnel assigned. 16. Recommends salary adjustments. transfers, promotions and dismissals. 17. Ensures proper training of personnel assigned. 18. Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity. 19. Develops individuals for future advancement. 20. Performs other duties and responsibilities as required or requested. *Competencies* 1. Technical Capacity. 2. Problem Solving/Analysis. 3. Customer/Client Focus. 4. Decision Making. 5. Project Management. 6. Communication Proficiency. 7. Teamwork Orientation. *Supervisory Responsibility* This position manages all employees of the department and is responsible for leadership, performance management and hiring of the employees within its department. *Work Environment* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. *Physical Demands* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. *Position Type/Expected Hours of Work *This is a full-time position and hours of work and days are Monday through Friday 7:30pm to 4:30am. Occasional weekend work may be required as job duties demand. *Travel* Travel is primarily locally during the business day, although some out of the area travel may be expected. *Required Education and Experience* 1. Bachelor's degree in statistics, operations management, business management or equivalent and 5-7 years’ previous operations management experience, including forecasting, scheduling and real-time operations management. 2. Experience in a production or Sales and Consulting center environment. 3. Experience supervising, coaching and developing staff. *Other Duties* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. *Interested candidates can email their resumes with the required details mentioned below to a...@siarptech.com <a...@siarptech.com>* -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To post to this group, send email to android-developers@googlegroups.com. Visit this group at https://groups.google.com/group/android-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/a552908a-b6a7-46e8-9348-6d601de218f4%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
