Hi,
Kindly find mentioned JD.
Must Have 10+ Experienced in IT Service Management (ITSM )
Position : ITSM Project Lead
Location : Austin, TX
Duration : 12+ Months
Interview : phone and Skype
*VISA : H1B, GC, USC *
*Onsite after COVID*
DESCRIPTION OF SERVICES:
The Project Lead III is an Information Technology (IT) position and be
responsible for the planning, coordination, requirements gathering,
business analysis, specifications development, project planning, project
monitoring, and project status reporting and system implementation of
moderate to complex business solutions. Focusing on top call drivers, the
Project Lead III will plan, coordinate and collaborate with various HHS
groups to gather requirements, complete specifications development, and
then plan, monitor, and report project status for the development, testing,
and implementation of new IT Service Requests. The Project Lead III will
plan, coordinate and collaborate with various HHS groups to draft, test,
and promote to production new IT Self Service How To Knowledge Base
articles for non-IT Customers. The Project Lead III will plan, coordinate
and collaborate with various HHS groups to gather requirements, complete
specifications development, and then plan, monitor and report project
status of future moderate to complex BMC Helix Digital Workplace
Enhancement projects. The Project Lead III will manage contractor staff
assigned to assist with the various IT Service Management initiatives.
Job description
• Focusing on top call drivers, plan, coordinate and
collaborate with various HHS groups to gather requirements, complete
specifications development, and then plan, monitor, and report project
status for the development, testing, and implementation of new Service
Requests.
• Plan, coordinate and collaborate with various HHS groups to
draft, test, and promote to production new IT Self Service How To Knowledge
Base articles which provide easy to use and follow guidance for non-IT
Customers
• Plan, coordinate and collaborate with various HHS groups to
gather requirements, complete specifications development, and then plan,
monitor and report project status of future moderate to complex BMC Helix
Digital Workplace (Basic or Advanced) Enhancement projects
• Manage contractor staff assisting with the various IT Service
Management initiatives assigned to the IT Help Central Project Lead III
position
• Required Experience: minimum of 8 years
o Supervisory experience of at least three staff
o Project management experience related to IT Service
Management initiatives
o Remedy OnDemand/BMC Helix product experience
o Remedy OnDemand/BMC Helix Digital Workplace experience
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements
(skills/experience) will be displayed to customers but may not be chosen
for this opportunity.
*Experience: *
*Minimum of 8 years Supervisory experience of at least three staff Project
management experience related to IT Service Management initiatives Remedy
OnDemand/BMC Helix product experience Remedy OnDemand/BMC Helix Digital
Workplace experience *
*Minimum Requirements: *
*Candidates that do not meet or exceed the minimum stated requirements
(skills/experience) will be displayed to customers but may not be chosen
for this opportunity. *
*Required Supervisory experience of at least 3 staff *
*Required Project management experience related to IT Service Management
initiatives *
*Required Remedy OnDemand/BMC Helix product experience *
*Required Remedy OnDemand/BMC Helix Digital Workplace experience*
*Amit Saxena | 1Point System LLC *
*Sr. Technical Recruiter*
*Office: 803-818-3474 <803-818-3474> *
*Direct : (803) 573-0109*
* E.Mail : amit.sax...@1pointsys.com <amit.sax...@1pointsys.com> *
*115 Stone Village Drive • Suite C • Fort Mill, SC • 29708 *
* An E-Verified company | An Equal Opportunity Employer *
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