*Remedy Admin*


*Irving, TX *

*Type: Contract*





*Remedy version 8.1 and above along with SMARTIT and MYIT experience.*



*Job Description :*

*Desired Competencies (Technical/Behavioral Competency) *

1. BMC Remedy Action Request System v 9+ - Development and Integration

2. ITSM Suite v 9+ Incident Management, Problem Management, Change &
Release Management, SLM, Asset Management, SRMS, Software Lifecycle
Management, Knowledge Management, Atrium CMDB 9.x, Atrium Integrator, Smart
Reporting.

3. Out-of-the box and third-party integration with BMC Remedy tools, web
services and APIs

4. From Scratch Implementation of any of the ITIL Service Strategy or
Service Operation Process using BMC Remedy ARS v7.x, v8.x



*Role descriptions / Expectations from the Role: *



• Implementation knowledge on BMC ARS 9.x, ITSM Suite 9.X, SLM 9.X, Remedy
Migrator, Web services, API's and Plug-ins, Remedy Developer Studio

• Good knowledge of SmartIT, MyIT, SRM 9.x, Knowledge Management 9.x,
Atrium CMDB 9.x, BMC ADDM

• Remedy Workflow customizations using Developer Studio

• Strong ITIL Framework concepts

• Experience in proposing and implementing architecture of Custom
integrations

• Experience in configuring and working on Remedy Server-group environment

• Previous experience of working overlay concept

• Configuration and Release Management experience

• Should have ITSM integration experience with other remedy & web service
integration.

• Knowledge on installing, configuring and applying patches to BMC Remedy
ARS, mid-tier, ITSM, SRM, and Atrium CMDB

• Experience in performance tuning and troubleshooting BMC Remedy AR Server
issues

• Experience with Mid-tier and troubleshoot issues with load balancer

• Experience on Remedy Upgrade & SOAP UI will be an advantage

• Good in customer interaction.



*Regards,*



*Ranjan*

*Next Level Business Services Inc*

*Staffing|Consulting|Outsourcing*

*Jacksonville, FL*

Phone: +1 (904) 267-0727 | Fax: +1 (608)646-8326

E-mail: soumya.ran...@nlbservices.com |Web:www.nlbservices.com

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