Forwarded by the list manager
==
Greetings,
Our Ariel workstation was infected with a virus which has been resolved. Except for this problem -
since then we have been unable to send color or grayscale documents. We have no problem with
sending black/white scans.
Ms. Burnight;
It sounds as if either your scanning software or Ariel itself was corrupted by
the virus event.
My best recommendation after any virus infection (as opposed to notice that one
was caught in an email) is to assume that your PC is hosed and do a clean
installation of the OS and
I don't know how to fix it but I know that if I receive an article in
grayscale, it takes about 30 minutes for the piece to download and it jams up
ariel for a long time. Different issue I guess but i don't like to get
grayscale for that reason.
Barb Syvertson
Interlibrary Loan Technician
