Hi List,
We are busy with a migration from a Sun 6000 environment with Solaris
5.8 to a SUN K25 with Solaris 5.10.
The Database Oracle 9i runs on a separate server and was successfully
migrated to the new K25 environment.
Our current version of Remedy is 6.03 patch 13.
We copied
It's possible, although I've never used it for that purpose. The reason being
that it's easy to set up a view form based on the SQL table outside of ARS that
you want to pull data from, then use escalations and filters to pull that into
the ARS tables you need.
However, if you're talking
**
I vote for Chris to be MVP too.
-Original Message-
From: Frank, Gordon M. (CMS/CTR) [mailto:[EMAIL PROTECTED]
Sent: Friday, August 15, 2008 10:06 AM
Subject: Re: Arslist Awards, in peril of cancellation
MVP!
I vote for Dr. Christopher Strauss.
He is a long
ARS 6.3p20
Solaris
WUT 7.1p3
Sybase 12.5
We are finding that if the first column of a results list is the Status
field (actually, any enumerated field) clicking on the column heading to
sort does not work.
If you take that same column and drag it any other location the sorting does
work. We are
Yes, that's a user tool bug I think.
Drew Shuller
Tulsa, OK
On Mon, 18 Aug 2008, Frank Caruso
wrote:
ARS 6.3p20
Solaris
WUT 7.1p3
Sybase 12.5
We are finding that if the first column of a results list is the Status
field (actually, any enumerated field) clicking on the column heading to
Hi everyone:
Anyone ever seen this before? The Email Engine at a remote site I
support is acting up. The service is set to automatic, but when the
server is rebooted-even though the service says it's started-email does
not flow. If the administrator restarts the service, however, the email
Did they update the JavaPath in the EmailStart.bat to the new jre
directory?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hello Everybody,
I'm working in ars 7.0.1, and have a problem when opening a auxiliar
form in the current window, in web. The problem is that in my main
regular form I have information(values), and when open the auxiliar
form and select the value that I need, and close the window, all the
fields
I would just like to add that I have not been on the list very long, nor
am I that knowledgeable on the systems discussed (yet) to be able to
partake much. Hope that helps explain maybe why at least one of the 4k
never submitted anyone.
--Kevin
From: Action
Out of curiosity, would it be possible to just open the actual
ARSystem DB and manually enter the dates?
I will give the import another shot with the updated advice. Thank
you for the assistance!
M.B.
On Aug 16, 5:53 pm, Carey Matthew Black [EMAIL PROTECTED] wrote:
M.B.
Sorry for the
OK, I'm going to expose some ignorance here -- what role does
EmailStart.bat play in the automatic-starting Remedy Email Engine
service?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, August 18, 2008
Sorry...but can't do it. In the web the 'close window' action actually does
a 'back' action, not an actual close. It's my understanding that in IE6, a
back actually worked properlybut in IE7 when you do a back onto a
previous remedy form, it displays a blank window. As such, I suggest
We ran into this - basically the e-mail service was starting before the
AR Server process so I guess the e-mail service never gets initialized
properly but it carries on its way as if it did. We did our own registry
edits to make the e-mail service dependant on the ar server service so
that it
Yes you canbut it's not supported by anyone...and you need to know the
Epoch/Julian (depending on the type of field) that Remedy actually stores in
the DB (which you can lookup from the other field, if they are the same data
type)
-Original Message-
From: Action Request System
That's worth a shot. Let me try that.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Monday, August 18, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Does Not Work After Reboot
**
We ran
Hey list,
We're trying to pull data populated into a table by a product called
TotalStorage Productivity Center. It's an IBM product that does server
scanning to return information about drive space. The end goal is to use it to
update values in the CMDB.
A table was created in the ARS DB
I'm probably not the best person to ask since I don't like anything
about the java architecture, but I think this is one of those things
where the java app (AREmail) has been made to appear as a Windows
service even though it really isn't one, so under the covers the
EmailStart.bat is called when
I'm not sure I understand your needs for sure. Are you trying to populate
the Remedy user and people forms? If that is the case and you are using
the ITSM 7 product you can utilize the Application Integration Engine and
set up exchanges to pull data from SQL without writing any c or vb code.
Dear ars.developer,
Is this a case where a Modal Dialog would make sense?
AKA: Go to this second window and do some stuff then when done,
return stuff to the window that you came from and keep going.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
We have customized the search functionality in the Asset console. Could
someone with a OOB Advanced Search run this Computer System query
using the Advanced Search builder to see if they have the same problem?
I'm getting
a null set, when I should at least get the server I'm looking for:
Well, this was a good theory, but the site already has the ARS Server
service listed as a dependency for the Email Engine. So I'm afraid
that's out. Any other ideas?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
We have this same problem, and reported it to BMC. Here's a excerpt
from their knowledge base:
==
This issue has been registered via several defects:
SW00276920 - For sorting on Selection / Integer fields
SW00288363 - For sorting on Date/ Time
Chris,
Alter the table and have the columns as VARCHAR2 and not VARCHAR.. This will
resolve your problem of not being able to see character fields..
Also your field that you want to dedicate towards the request ID should have a
max length or 15 and a min length of 5.. I do not think ARS will
I agree a dialog in a new window is best. Then when stuff is entered
completely have a button the closes the dialog and then bring back the
info in the original form/page.
*Rocky*
Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Glad to see this info... I thought it was a pain seeing the integer
fields left justified in the WUT.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Maynard,Tor T.
Sent: Monday, August 18, 2008 12:46 PM
To:
Could there be hidden fields holding values that are messing up the
search?
Try clicking Edit on the menu bar, then Clear All.
Then perform your search.
On Aug 18, 1:12 pm, Drew Shuller [EMAIL PROTECTED] wrote:
We have customized the search functionality in the Asset console. Could
someone with
Thanks for the replies so for. I was thinking that ITSM was mis-handling
the OR part of the query somehow. After more checking, that menu is built
from a SYS form that handles the differences in the field label and the
field database name. The users select the field label from the
Advanced
Thank you Joe!
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Joe DeSouza
Sent: Monday, August 18, 2008 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: View form creation issue
Chris,
Alter the table and have the
Hi Louis!
ORA-03113: end-of-file on communication channel is a catch-all generic error
normally due to one of the following problems:
-Network / Firewall Issues
-Oracle Software Crash
-Oracle Server Crash
-Oracle internal errors (e.g.: ORA-00600 or ORA-07445) causing aborts
-Oracle
Hello, I get this error when logging into my Mid-Tier config app or from
pretty much any DV page in ITSM. Could someone give me some
troubleshooting ideas please? There were problems with the physical web
server and it had to be tweaked and re-booted serveral times over the last
week or so.
I am digging through this error on 6.3 and I found that if I try to load the
mapping from the Import Tool I am getting the same error message. So, I am
trying to recreate the mapping to see where the problem is.
-Original Message-
From: Action Request System discussion list(ARSList)
Instead of -m and -d try using -M to indicate the full path and name of the
arm file. For example:
arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -M
F:\Program Files\AR System\HOME\ARCmds\ImportComputerData.arm
--- J.T. Shyman
_
From: Action Request System discussion
We found that the problem was with the crdb_odbc-verxi.dll. The client
that was working had that dll. All other clients do not. Not sure why
BMC did not include that file in the redistributables. We have added the
file manually to 2 clients and all is well.
Thane Price [EMAIL PROTECTED]
A couple of other things to check
firstly see if you can change to the directory via dos using the syntax you are
using,sometimes you might need to truncate the directory path, if that is the
problem I would suggest creating a directory called something like c:\import
and renaming the
Hi All,
We need a Remedy Developer position in Houston, TX for our Insurance client.
Local preferred.
Remedy Developer
Duration: 12 Months +
Location: Houston, TX
***The key technology expertise requested is for the BMC Remedy Action
Request System.
'Experience in designing, developing,
Hi Guys,
Thanks for your inputs. It was really helpful.
Thanks
Sivarama
On Thu, Aug 14, 2008 at 5:33 PM, Roger Justice [EMAIL PROTECTED] wrote:
** In ITSM 7 there is a form called HPD:IncidentInterfacecreate. This is
the form you push the required fields to including Customer
You are welcome..
- Original Message
From: Moore, Christopher Allen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 18, 2008 3:01:19 PM
Subject: Re: View form creation issue
**
Thank you Joe!
From:Action Request System discussion
Along the same lines, alternatevely instead of renaming the directory, write
the path in a 8.3 format.. you can get a 8.3 format name of a directory by a
dir /x on the dos command prompt by using the x switch..
Joe
- Original Message
From: Shafqat Ayaz [EMAIL PROTECTED]
To:
How to hide Class manager in cmdb console navigation bar..
I have to tried to hide using Active link and option is to hide entire
navigation bar,I need to hide just class manager tab..
any easy way to hide?
--
View this message in context:
1.Add the arimportcmd.exe directory path to the environment variables...like
java class path..
2.goto run-cmd-arimportcmd directory and run the import command
it work surely
Pargeter, Christie :CO IS wrote:
I am digging through this error on 6.3 and I found that if I try to load
the
Is the problem solved?i am trying to hide menu item from a navigation bar and
needs your help..
can we hide using active link?
PCR Remedy wrote:
Hi list
SRM 2.2
Does anybody has tried to disable the SRM Nav Categories option List
Related Services and/or change the OOTB functionality
41 matches
Mail list logo
