Rafael,
We are actually undergoing that upgrade at the moment without issue. Remedy
doesn't seem to notice a change at all...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718
Sent: Saturday, April 04, 2009 9:27
Hello everyone,
In our test server we get the errors below when the user is trying to modify
the incident. In the production environment we get these same errors when the
user is trying to reassign the incident to another support group.
ARERR [330] You do not have write access to field :
I think you need to add the person to the General Access group in the User form.
Usually the person is added to General Access once you set the person as
Support staff but we have on occasion have seen this group removed (possibly
when we term their account and have to re-enable a account).
We did exactly what you are doing (although we were on a different ARS patch) a
year or two ago and everything went smoothly. There is no need to reinstall
ARS as it uses the same SQL driver to make the connection.
Shawn Pierson
From: Action Request System discussion list(ARSList)
I will be out of the office starting 04/06/2009 and will not return until
04/10/2009.
I am currently on vacation and can be contacted by calling my cell phone
864 431 2961. If this is a Remedy related issue please contact the service
desk. I will have limited access to email.
Does anyone know of a bug in Escalations? As soon as I disable Escalations the
server processes level off and life is good except my escalations do not work
of course. I enable Escalations and the memory runs up and the ARS server
dies. ?
Janet Mahan
Network Systems Administrator II
EMBARQ
I am looking to Federate a 7.5 CMDB with another data store, and am looking
at using the CMDBf adapter that BMC provides (JDBC is not an option,
unfortunately). Does anyone have any tips to share regarding its use? The
manuals are kinda sparse on it, and the BMCDN has been NO help. I have read
Where is arsignal documented? I've seen what it can do, etc. but would
like
To see the original reference. Thanks.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Friday, March 27, 2009 9:07 AM
To:
Run arsignal with no parameters for the help or see Appendix C of the
Configuring manual.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Monday, April 06, 2009 10:02 AM
To: arslist@ARSLIST.ORG
Thank you. I knew I'd seen it somewhere but couldn't for the life of me
remember where...and it's not in the master index Now I remember...
External utilities..
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Listers,
I would like to restrict a user to only certain forms on a server without
having to write an AL for every form to check the user. I would want this user
to be a restricted read. Any suggestions ?
Thanks,
John
Dear friends,
I am representing racks of book shelf as a table grid in Remedy. Each
grid/record is a single unit.some units are ocuupied and some are free. I
need to find out the largest available/free block in that Grid.
Any help will be highly appreciated!
--
Regards,
Bhupesh Gupta
Your best bet is to maintain this information in separate content table (like
your file system does). When you occupy a block, you go and update your content
table. This way you can allways select MAX() and have the largest block. You
can certainly write some complicated sql statement to do so
All:
SRM 2.2 patch 002
ITSM 7.3 patch 009
I recently was tasked to add an Asset Tag field to SRM that would ask the
User for his Asset Tag and then pass the data to the Incident and create a
relationship to the affected asset (if there is one) on the Relationships Tab.
I was able to use some
Good afternoon:
We are in the process of migrating from ARS 6.3 to ARS 7.5. For
a short time we will have both systems running. We will be using the
6.3 Admin tool for the 6.5 system and the 7.5 Studio for the 7.5 system.
We are worrying about the Windows user tool.
We would like to
You could build just one AL that is shared on all the forms you wish to
restrict on. Only way I can think of doing it, sure others will chime in
there is another way to skin this cat.
YHK
On Mon, Apr 6, 2009 at 12:01 PM, J Kovalcik jmkoval...@comcast.net wrote:
**
Listers,
I would
We had tested and piloted 7.5 User Tool with ITSP 4.0 and ARS
6.3(HPUX/Oracle 9.2) with no problems. The only feedback was on some
minor visual changes.
Dennis Ruble
Rockwell Collins
Marty.Thorin thorin.ma...@we-energies.com
Sent by: Action Request System discussion list(ARSList)
Thanks, I did not think so either but just wanted to see if anyone had
any issues after upgrading.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, April 06, 2009 9:06 AM
To:
Hi,
Via the admin tool, we can see the list of users who are log in to the
server ; File--Licenses--Manage User Licenses.
However, we also want to know which client they are using- either Window
user tool or Web.
Is there a way we can get this information?
Thanks,
Andrew
--
ARS 7.0.1 P005
MS
What if the user logs on to both? I'm wondering what would be the value of this
information even if you could get it. You can get it by having some sort of a
check box information available for each kind of client, to be checked if the
user is on it nor not and set this during logon using
Thank Joe. I'm going to build the workflow to set these flags and run the
report from it.
Andrew.
On Mon, Apr 6, 2009 at 4:30 PM, Joe DeSouza joe_rem...@yahoo.com wrote:
**
What if the user logs on to both? I'm wondering what would be the value of
this information even if you could get it.
Guys,
Wondering if you can help me out.
We've got an issue with the Plug-in server running within a high available
environment of Remedy (2 Midtiers, 2 AR Servers, 2 DB Servers) with each
tier separated by a firewall. There is one load balancer in front of the
midtier servers and another in
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