Re: Change Management question

For the complex situation you described, I think the following scenario is the best: Release --> Change/Activity --> Task Approvals can be configured for releases, so you won't be missing that initial approval. Also as you know, you can relate task templates to change templates, to "standardi

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

Just my 2 cents here - yes "Copy to New" is "Broken in ITSM" - create a P1 ticket with BMC on the errors - per module... The CNTL-T function is utilized A BUNCH for other reasons... Robert On Sat, Jul 24, 2010 at 4:29 AM, Kelly Deaver wrote: > ** > Please DON'T add copy to new as an AR enhance

Re: Request for info - Remedy ss Axios

** Clair, Contact your BMC sales person and ask him for competitive intel on Axios. BMC generally has information on why they are better than any of their competitors ;) Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business mail)     ---

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

** Please DON'T add copy to new as an AR enhancement. With the way hidden fields work in ITSM, it is an evil we fight daily. I end up with all kinds of bad results from people using copy to new on Incident and People records. The applications should have a standard copy to new function like the one