Pl check if in armonitor the arplugin server has gone down at about Fri Nov 12 13:29:46 2010 Fri Nov 12 13:29:46 2010 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) The error is really coming from BRIE plugin and not approval server You may check this by commenting out the approval server plugin
Please set finest level login for arplugin server and rerun your test case. This should allow you to corner the issue to BRIE plugin Fri Nov 12 13:32:15 2010 Approve : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation (ARERR 94) Please turn ON approval debug log and rerun approval use case. The debug log should tell you during what operation approval is getting a timeout Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL Sent: Friday, November 12, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Approval issue Dear List Can any one tell me how to fix this error which I am getting in the error log.. Since morning system has gone down twice.. no changes has been done on the workflow end Fri Nov 12 13:29:46 2010 BRIE : Cannot open catalog; Message number = 92 (bomw040a) ARERR - 92 Fri Nov 12 13:29:46 2010 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Nov 12 13:32:15 2010 Approve : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation (ARERR 94) Fri Nov 12 13:32:15 2010 Approve : bomw040a Fri Nov 12 13:33:46 2010 Dispatch : Cannot open catalog; Message number = 94 (bomw040a) ARERR - 94 I am on arsystem 6.3 ITSM 5.5 Regards Rajesh ________________________________ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
