AREA LDAP logging question

JD Set the Plugin-Log-Level to 100 in ar.cfg. That should give you much more logging. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Mid-Tier Reporting ITSP

Hi List - first of all Marry Christmas to you all! I have an issue with reporting on ITSP Mid-Tier. Our users log into the Mid-Tier, open up the HPD:Help Desk form and run a search. We have limited search results to 1000 records. When their results are returned, they click on the Select All

Re: Mid-Tier Reporting ITSP

Arrrg! MERRY CHRISTMASNearly time for my Christmas holiday...! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E:

Re: Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

Todd, We are on 7.6.03 and MS SQL 2005. This version of the database has some kind of obscure bug which only becomes apparent with the READ_COMMITTED_SNAPSHOT on. What happens is that under certain conditions the SQL generated by AR Server generates a deadlock and one of DB sessions is killed

Re: Mid-Tier Reporting ITSP

What type of report are they trying to run? If it is a Crystal Reports report then where is the Crystal Reports server located? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Coleman, Gavin Sent: Thursday,

Re: Mid-Tier Reporting ITSP

No - no Crystal reports on the web. It's simply an .arr report. It's a small one as well. Only 16 fields are being reported on. Submitter Incident Number Status Submit Date Last Resolved Date Target Resolution Date Assigned Group Assignee Service Categorization Tier 1 Service Categorization Tier

Can't hit return key from Mid-Tier login page

When I go to the mid-tier login page and type in my credentials and hit return i get nothing. If I click on the login button it logs me in with no problem. I am getting the following error when I load the page. 'null' is null or not an object login.jsp Code:0 line:213 Char: 2 URI:

Can't hit return key from Mid-Tier login page

Hello You'd need to tell us which version of MT you are using but I'm surprised the login page contains a javascript error. I've checked a copy of 7.5 and the error is probably coming from login_common.jsp, because there is no JS on line 213 in login.jsp. However, there is also nothing on line

Re: How do I force a filter to only happen after save? i.e. phase 3 ....

It sounds like this (and ARSmarts') answer is essentially creating your own CAI:Events system. Rather than adding another form and workflow to be maintained, could you just use then event engine already there? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower

User tool vs. MidTier - splitting user and admin menus

Has anyone else made a more admin-friendly User tool homepage? I just opened my 7.6.4 User tool to do work with Data Load Console, and I thought again that it would be much easier if I cleared out the Quick Links for all of the objects that are no longer functional in the User tool and added

Re: Help with missing fields

Are these new fields that were added to the external data store after you first setup the exchange? If so, remedy does not know these exist. You need to run an executable from the server in order to update remedy with these fields. Check the documentation for rlohelper.exe There may be

Re: Can't hit return key from Mid-Tier login page

John - you provide great answers. Keep it up :) -John On Thu, Dec 22, 2011 at 10:04 AM, John Baker jba...@javasystemsolutions.com wrote: Hello You'd need to tell us which version of MT you are using but I'm surprised the login page contains a javascript error. I've checked a copy of 7.5

Re: Can't hit return key from Mid-Tier login page

We are currently on 7.6.04 ar server and mid-tier. We have not done any modifications to the base forms. This is basically a new install on a development network in preparation to upgrade our production server. On Dec 22, 11:04 am, John Baker jba...@javasystemsolutions.com wrote: Hello You'd

Issues with 7.6.03 7.6.04 install

Hi Folks, Season's greetings to all. I'm at a bit of a loss here. Environment: Win R2 2008 x64 Server Enterprise on VM Workstation with 8Gb; MS SQL 2008 Server ITSM pre-configurered stack installer. I noticed that there is a new requirement that the AR Alias Name be in a

Re: Issues with 7.6.03 7.6.04 install

Have you also tried putting the server in the Hosts file at %SystemRoot%\System32\Drivers\etc\hosts i.e. 127.0.0.1localhost 192.168.1.1 aralias aralias.domain.com servername servername.domain.com Fred -Original Message- From: Action Request System discussion list(ARSList)

Can't hit return key from Mid-Tier login page

Dan This hasn't got anything to do with forms; it's a Javascript error in the login page. Send (email) me your login.jsp and login_common.jsp. They are in the Mid Tier shared directory. John ___ UNSUBSCRIBE or access

arslist

http://www.javasystemsolutions.com/arslist/view/89044065 Over to you :) -- John Baker, Web Technologies Consultant / SSO Support. http://www.javasystemsolutions.com +44 77 3639 3822 ___ UNSUBSCRIBE or access ARSlist

arslist

I really wish I could use an email client :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Issues with 7.6.03 7.6.04 install

Thanks Fred, Haven't tried that though don't really see what it can do as all names are ping'able. I'll give it a shot though. Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: December-22-11

Re: AREA LDAP logging question

I appreciate the offer, but the client might frown on posting their info on the list. So, I've opened an issue with BMC instead. But I think you might be on to something. I see a ton of logging for ARDBC, but just a few lines for AREA on startup. And I just realized I've omitted that we are

Re: AREA LDAP logging question

JD Your log snippet is not an example of the plugin log level set to 100. So do you have that line duplicated in you AR.cfg by accident? The BMC plugin is very good at letting you know what is wrong when set to 100. Have you restarted since setting log level to 100? Regards Danny On 22 Dec

Re: Get ticket Entry ID using Incident number

In example 1 replace the 179 in qual=%27*179*%27%3D%22instanceId%22 with the field ID of the Incident ID and instead of instanceId use the Incident ID James ___ UNSUBSCRIBE or access ARSlist Archives at

Re: AREA LDAP logging question

Do you see the lines in the log where it is loading the AREA plugin? If not how is the arealdap plugin listed in the ar.cfg file? An additional thought... On Windows 7.6.04 is AREA now a Java plugin? If so it should be debugged thru the pluginsvr_config.xml and log4j_pluginsvr.xml files in

Firing One Active Link on Multiple Controls

I have one form that captures user inputs and I am trying to provide some sort of a help mechanism right next to each field. I created 10 different controls on the same form. One right next to each field. The idea is when a user clicks on the help button right next to any field, there should be a

Re: Firing One Active Link on Multiple Controls

** This should help: Command: PERFORM-ACTION-ACTIVE-LINK Executes all active links associated with the specified Execute On condition (and field ID, as appropriate). The active links fire as if the Execute On condition indicated occurred. For example,

Re: Firing One Active Link on Multiple Controls

To expand on Brien's suggestion, what I have done is attach the AL that you want to reuse, to a hidden button. Then call PERFORM-ACTION-ACTIVE-LINK 1 Button_Field_ID So you are telling remedy to run the active links as if you clicked that button. James

ARSlist, RSS feed

Hello, I suspect a few listers will already know this, but I'm sure not all do. JSS provide an RSS feed of ARSlist, so you can enjoy up to date discussion on your iPhone/Blackberry, or whatever you happy to carry around that may support RSS feeds: Simply point your phone here:

Re: AREA LDAP logging question

Yep, it stumped BMC support during the webex too. It's there, plain as day (Plugin-Log-Level: 100)*and* everything else is logging like a champ (or appears to be). Just not AREA. No idea why or how to make it behave. Thanks JDHood On Thu, Dec 22, 2011 at 2:14 PM, Danny Kellett

Re: AREA LDAP logging question

The plugin log only will show a single +VL and -VL per each login attempt. I don't see anything that indicates it's loading the AREA plugin in the plugin log. When support saw that, they went straight to the ar.cfg, but the AREA config entries in there look fine. We do know that the bind user,

Re: AREA LDAP logging question

JD, When you start the AR Server (or kill -9 arplugin) and it creates a new arplugin log file, do you see this anywhere? Plug-In Loaded: ARSYS.AREA.LDAP version 2 In fact I would search for ARSYS.AREA.LDAP. If you don't have any in there, then the plugin isn't loading. If this is

Re: Diary field weirdness in Mid-tier

Hi Misi, This problem is in fact corrected in SP2. Hope this is helpful. Larry On Wed, Dec 21, 2011 at 2:34 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, To me, this seems like a bug, and a Mid-Tier bug at that. Have you tried the SP2 for Mid-Tier? I am seeing the exact same problem with

Re: AREA LDAP logging question

Ok, I just tried that with logging on and I see: PLGN TID: 005276 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Dec 22 2011 19:16:06.3790 */AREAPlug-In Loaded: ARSYS.AREA.HUB version 2 Next, I commented out the plugin server in the armonitor and cranked it up manually and I

Re: AREA LDAP logging question

Ah ... It should be something like: Plugin-Path: D:\Program Files\BMC Software\ARSystem\arealdap Plugin: D:\Program Files\BMC Software\ARSystem\arealdap\areahub.dll AREA-Hub-Plugin: D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll So the hub will load the arealdap plugin.