Re: AIE Re-Install

2012-06-12 Thread Jon Slaven
can you type out the error tommy? the image isn't coming through for me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Duplicate Service Request ID (ITSM 7.6.03)

2012-06-12 Thread remedy
Folks, I was wondering if anyone had seen this behaviour. A Service Request was submitted via the web, with the same Service Request ID (field ID 100829 I believe) as another Service Request. The 2 requests are not duplicates of each other. The Submit Date is different, however, the Submitter

JOB in San Diego: Remedy Consultant-Column Technologies

2012-06-12 Thread Laura Hawkins
Hi all- I have an immediate full-time/permanent opening with Column Technologies in San Diego, CA. The position will entail working at the client site located in San Diego, no national travel. I've added the job description below. I'm looking for someone with ITSM and CMDB experience,

Re: WARNING: 7.6.X DDM AND ITSM

2012-06-12 Thread Kagan, Ramon
HI, We acknowledge that hard deletion of records is not something that is currently designed for with the DDM tool. The general consideration on this was due to the fact that soft deletion is the prolific model officially designed for in the applications. While hard deletes are possible,

Re: WARNING: 7.6.X DDM AND ITSM

2012-06-12 Thread patrick zandi
This by far is the best answer I have seen in a while (excluding david ) and how encouraging it is to see someone say, We acknowledge and we are working on it and We thank you for your feedback.. WOW , Really nice... I am encouraged. Those 3 things are encouraging.. On Tue, Jun 12, 2012 at 10:25

Re: WARNING: 7.6.X DDM AND ITSM

2012-06-12 Thread Goodall, Andrew C
Ramon, ITSM does hard deletes all the time. e.g. When I remove a product alias, when I remove a functional role or a support group membership from people, when I remove company permissions or application permissions. All these removals are from the ITSM application administration console,

Re: WARNING: 7.6.X DDM AND ITSM

2012-06-12 Thread Barbour, Brandi D
Ramon, Do you know the interim solution? We were told by BMC Professional services that is a requirement not to do any deletions after we are in code freeze. From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Goodall, Andrew C Sent: Tuesday, June

Re: Support - An open letter to BMC

2012-06-12 Thread Sanford, Claire
In the past 3 months there have been MANY changes in the BMC Support realm. I have talked to some of the staff and a manager or two and I think some of the changes will make us (the Remedy People) happy once they all get into the groove. Manager shifts, team member shifts, a more realistic

Re: WARNING: 7.6.X DDM AND ITSM

2012-06-12 Thread Mark Lev
BMC states: If you are in a situation where you require a solution to this gap, please contact BMC Customer Support and an interim solution can be provided. So my question is this: Why doesn't BMC: A)Fix the tool to work, since they state they have an interim solution. B)Make the

Re: FW: WARNING: 7.6.X DDM AND ITSM

2012-06-12 Thread Mark L
I'm curious how many people wouldn't require a solution to this gap if they were going to use DDM. Wouldn't not accounting for hard deletes be a big risk to data quality post-migration? Cheers, Mark *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On

Re: Webservices and Queries

2012-06-12 Thread Grooms, Frederick W
We had the same sort of problem with our webservice calls. The problem we found was the physical clock and the clock in the Virtual Linux session were set differently. We had to set our clock to not be UTC in the RedHat server, and the problem went away. Here is a page that describes it

Fwd:AIE Re-Install

2012-06-12 Thread Koyb P. Liabt
The following feature(s) were detected to be of higher versions. - BMC Atrium CMDB 7.6.4.010 - Feature DSL 7.6.4.010 - Atrium Impact Simulator Engine 7.6.04.01 After this message the install screen does not allow me to press the NEXT button. It does not go further.

Re: AIE Re-Install

2012-06-12 Thread Koyb P. Liabt
Any idea why the AIE install stops. I executed the atriumcore installer. The installer tries to verify the pre-existing workflow, then stops. I want to only install AIE. The install log files reads: (Jun 11 2012 04:35:04.057 PM

Remedy Startup

2012-06-12 Thread Longwing, LJ CTR MDA/IC
Ok...my box is running Remedy and SQL Server both and on startup the Remedy service fails to start properly. The arerror.log shows an error about ARAdmin login failing twice, then the process dies. An immediate attempt to start the service functions fine. Checking the SQL Logs I see

Re: Remedy Startup

2012-06-12 Thread Andrew Fremont
It could be that the SQL service is not up yet by the time AR start. It happened on one of our dev machines after rebooting where both AR and SQL are installed. Andrew. On Tue, Jun 12, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Ok...my box is running Remedy and

Re: Webservices and Queries

2012-06-12 Thread L G Robinson
Hi Fred, Thanks very much for your reply. I should have replied to you sooner when you first mentioned your success by setting your clock to non-UTC. I did try that and it didn't resolve the problem. One additional piece of information that should be a clue to someone is that we see exactly the

Re: Support - An open letter to BMC

2012-06-12 Thread Warren R. Baltimore II
I truly hope it is productive. I have worked with this product for to long. I've got a lot invested in it. I've seen Support at it's best and at it's worse. Currently, they have MUCH work to do. But they are not the worst I've seen it (dirty bird). I will continue to give feedback and work

Re: Development question

2012-06-12 Thread Joel Sender
Jose, You might try it in stages; 1. An active link pushes the new Invoice value to all the detail entries 2. A filter recalculates each detail’s value(s) 3. A second active link (higher exec order) recalculates (or triggers filters to recalc) Invoice values from the detail

Re: Development question

2012-06-12 Thread Jose Huerta
Can't use active links. The parameter can be changed from another form using a push and active links won't be triggered. Thanks! El miércoles, 13 de junio de 2012, Joel Sender escribió: ** Jose, You might try it in stages; **1. **An active link pushes the new Invoice value