Handle Duplicate Request IDs By: Update Old Record with New Record's Data

Hello all, Sometimes I need to update an old record with new data. In version ARS 7.1 I've done it by modifying an export of type ARX and then I use de Import tool to update de old record. Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool with option "Handle Duplicate

Re: New reporting tool in 7.6.4 (pop-up)

That did it, better then David's reply. Also when I asked BMC support, they said it could not be done. Thanks and take care, Howard Sent from one of Howard's iPads On Jun 21, 2012, at 7:05 PM, "Goodall, Andrew C" wrote: > ** > Howard, > > It is the same syntax > > e.g. run search: ('Repo

Re: New reporting tool in 7.6.4 (pop-up)

There is a long thread on this on BMC Communities: 7.6.04 Web Reporting with Parameters? However, for your specific question, beginning with BMC Remedy AR System Service Pack 2, you can generate a report for a specific range of dat

Re: New reporting tool in 7.6.4 (pop-up)

Howard, It is the same syntax e.g. run search: ('Reported Date+' >= "$Begin Date$") and ( 'Reported Date+' <= "$End Date$") see attached KA354522 But not this functionality only exists on the main form advanced search criteria, and not from defined/my searches on the management cons

Re: New reporting tool in 7.6.4 (pop-up)

Good morning, afternoon and evening All, During a demo by BMC sales a statement was made that there is a way to prompt user for a variable, like when a macro is used to create a report. For example I would like to create a report that will look for all incidents opened between two dates (st

Re: Need a tool to report on ITSM app license usage

Thanks is good to be back -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Thursday, June 21, 2012 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Need a tool to report on ITSM app license usage Howard,

Re: IncidentInterface_Create

Well, the integration of Kinetic Request 4.0.3.3 to Incident 7.0.02.009 via HPD:IncidentInterface_Create was still worked after upgrading to KR 5.0.3 and Incident 7.6.04.01 where HPD:IncidentInterface_Create and HPD:Help Desk are both Overlaid, so that is a good thing I think. The biggest hang-

7.6.04 SP3 Floating Application License Question

And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate

Re: OC/LA RUG - June 26th (11:00-2:30) - Reminder

RSVP's for this local RUG event can also be submitted here: http://go.bmc.com/forms/ESM_UserGroup_LosAngeles_SalesInitiated_EN_Jun2012?email_source=OFT&nme=1&FormScenerio=X ___ UNSUBSCRIBE or access ARSlist Archives at www

Re: 7.6.04 SP3 Floating Application License Question

Hi, The good thing about all this is that there is room for applications like RRR|License, that won the best Return On Investment Award two years in a row at WWRUG. And this by only saving money on Remedy license :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Prod

Re: Need a tool to report on ITSM app license usage

Howard, Welcome back. Stan w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, June 21, 2012 12:21 PM To: arslist@ARSLIST.ORG Subject: Need a tool to report on I

Need a tool to report on ITSM app license usage

Hi all and I am back from my transplant. Thanks to all Now for my first posting, I Need a tool to report on ITSM app license usage by user and company. We are moving to 7.6.4 Thanks Hbr Sent from my iPhone 4 ___ UNSU

Re: 7.6.04 SP3 Floating Application License Question

You might want to check ar.cfg for a line that start with "bend-over". If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon wrote: > ** Hello All, > I'm guessing this will get an answe

Re: 7.6.04 SP3 Floating Application License Question

Sorry, I wasn’t clear. One of the downsides of my user base is that nobody actually clicks the “Logout” link and instead just closes their browser window. Even I do it that way usually, but I have fixed licenses so it doesn’t matter. Thanks, Shawn Pierson Remedy Developer | Energy Transfer 50

Re: 7.6.04 SP3 Floating Application License Question

When it comes to the application licenses, the license type associated with a given form has to do with the form membership inside the application container. For example, the User form is not part of a deployable application, so you do not need a floating license to work with that form. The overv

Re: 7.6.04 SP3 Floating Application License Question

Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating lic

Attachment Size, Max file size allowed, Compression ratio, other details.

Hello All, I have some questions around attachment field, and wanted to check in here with experts to understand it more clearly. 1. What is the max size of file allowed for an attachment ? Max attachment size allowed is currently set at 10MB in ar.conf. - In HPD Ticket, I was able to attach file

Re: 7.6.04 SP3 Floating Application License Question

Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wan

Re: 7.6.04 SP3 Floating Application License Question

Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 L

Re: 7.6.04 SP3 Floating Application License Question

It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an ava

Re: 7.6.04 SP3 Floating Application License Question

It should be a "Floating - Read" rather than a straight "Read", but still should not take up a write license. It should only go to "Floating" from "Floating - Read" if they double click on go into modify or submit mode. Write license will only be released after your designated timeout period for th

7.6.04 SP3 Floating Application License Question

Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after log

ITSM 7.6 to 7.6.04 data migration guidance

All, We are upgrading from ITSM 7.6 to 7.6.04 and I have not been able to find any documentation to perform this in a clean new install. This will be a new install of 7.6.04, not an upgrade. We are not able to upgrade do to policy. Just the way it is :) We want to transfer all our data to the

Re: Please help

You can not use a Linux api on Solaris. They are different architectures and not binary compatible. On Thu, Jun 21, 2012 at 9:53 AM, Mahmoud Mahdy-Mohamed < mahmoud.mahdy-moha...@vodafone.com> wrote: > ** > > Dear All, > > ** ** > > When I tried to install BMC Remedy API to Solaris 10 I coul

Re: Data Import

Depends how much it changes. If it rarely changes then use data import, if changes frequently then AIE. Regards,   Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request Syste

Re: Data Import

Are you just adding records or do you need to update people records? If you're just adding a bunch or orgs/depts, the data management tool only takes a minute for people org data. J On Jun 21, 2012, at 9:57 AM, Bob Lind wrote: > If you were going to import a bunch of Organization Data (CTM

Re: Data Import

I have used the data load tool and it works well. The nice think is if you are creating thousand of records it will validate the data if there are errors and you can fix easily within the tool. P On Jun 21, 2012, at 9:57 AM, Bob Lind wrote: > If you were going to import a bunch of Organizatio

Data Import

If you were going to import a bunch of Organization Data (CTM:People Organization) into ITSM 7.6.04 would you use the Data Management Tool or just set up an on demand AIE Data Exchange? I don't have anything else to update and using an AIE Data Exchange seems pretty simple. ___

Re: Wed: Joke

We "Mets" fans can't seem to climb the mountain in the past 25 years. - Original Message - From: "Rick Sharp" To: arslist@ARSLIST.ORG Sent: Wednesday, June 20, 2012 10:43:20 PM Subject: Re: Wed: Joke ** **Red Sox hater huh? Or a confused Yankee hopeful!! Sent via BlackBerry by AT&T

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Hi, If you've used any independent Remedy Consultant(s) in the UK and would be happy to recommend them to work on email ingress, could you please drop me a PM? I can provide more details of our requirements as required. The work would be in Yorkshire. Many thanks -Mike

Re: Query for measuring Attachment length

Hi, You can set the attachment slot size for each individual attachment field, you do not need to set it in ar.cfg. But this would indeed affect all persons using the same field in the same form. And to elaborate my own stuff, and not that this does only work in filters. If you create a simple