Hi All,
We are using ITSM 7.6.04 sp3
We need to configure Incident Auto closure for 10 Business Days.
I would like to know if we configure Rules in Custom Configuration >
Incident Management > Advanced Options> Rules
Auto Closed Resolved in Days - is this value calculating Business Days ?
if no
Hi All -
Were looking for the table name(s) that contain CRQ Task assignments. I've
tried sampling the most obvious TMS:Task and other in the TMS: list, to no
avail.
Have you been successful reporting on CRQ Tasks?
Thanks.
Rick Sharp via BB
_
You will not get one finite list - you will but this list will greatly
depend on what applications you have selected as also some of the many
installation choices you can make while installing the AR System as well as
the other applications. There are at least as many as 10 different
combination
I agree. I prefer to stop an app gracefully (Remedy or any other server
app) any time it is an option. Why force the system into a failure state?
Seems like a bad practice.
Jason
On Tue, Feb 5, 2013 at 1:07 PM, Joe D'Souza wrote:
> **
>
> Apart from this, if you do not mind the ARERR connec
An option (never tried it but no reason why it shouldn't work), is to create
a bat file, that runs the sql statement using SQLPlus (assuming you are on
Oracle), and spool those results to a text file, which name could be
generated by a GUID.
You can set that file then to a View field which will
Assuming you have both ITSM and SLM installed then yes in the
SLM:Measurement form, also in the Incident/Measurement join. If you new
to ITSM you need to build the view as part of your initial config.
Stuart Schon
Service Desk Systems - Manager
From: Action Request System discussion list(ARSLi
Hi Brad,
You might actually need a join form to do this but here is how to get around
the First Matching.
Create a Table field for the data source and fields you need.
Create the character field
Create a filter: Character field set field ($Character Field$ + Column1$) +
"," (or other separat
Hello Team,
I have a have sql statement and i want to store the results in a character
field during a filter set fields action not just 'Use First Matching
Request'
this is my example sql statement...
select f.fieldName
from arschema a, field f
where a.schemaId = f.schemaId
and a
Apart from this, if you do not mind the ARERR connection errors in the
arerror.log file, its ok to leave it on. I usually like to keep that file as
clean as is possible if I am the only Remedy hand on site. So if you are
like me, I would stop the services and then start after its restarted. In
eith
Arsystem retries and connect to the DB when it becomes available There is a bug
in 7604 SP3 . If Arserver loose connection with DB it will not reconnect and
restart after 15 Minute They have a hotfix for this It is always safe to
restart services after DB restart.
Thanks
Ravi
Date: Tu
It depends. I have had my dba do some restarted that didn't require me
to restart the ARS service but other times I did. It depends on how
long the db is down and if your system will reconnect on its own or not.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Hi All,
I have two AR Servers in a server group that are using a remote oracle
database. My dba is making some changes to the db and needs to restart the db
for the changes to take effect. Do I need to stop the AR Servers before the db
is restarted? I would think so, but the dba thinks not.
A
We are upgrading our 7.5 Solaris/Oracle custom apps arserver to 7.6.04 SP4 and
my change control group and DBAs are wanting to what tables are modified (and
what are the changes) and how many data records are inserted/updated as part of
the upgrade process. Are these changes documented anywhere
I kept wondering the same thing for a while because I did use external DB
links on a few occasions on 7.6.04. :-)
Web Services definitely look like the next best viable option if the other
application you are talking about is capable of it.
Atrium Integration Engine could potentially be another o
That is a strange way for the application to report that indeed!
I guess what its doing is that if the application cannot resolve the given
table or view, it assumes it is the Request ID field, and returns that as a
generic error, instead of running doing something like a DO CASE, to test
several
Thanks for the help. My issue is fixed.
>From Support:
"However, there have been reports in previous versions of Remedy (6.3), whereby
this error is misleading - and that the view form was corrupted.
If you enable SQL logging and reproduce the problem - it may show an API call
is failing on thi
Ahdidn't know it was a 'process' 'cant' :)so, in those situations I
have setup external scripts that do a timed sync of data, and then use that
'local' table to do what was needed. I personally think the entire discussion
is stupid, because they are trying to save bandwidth, but end up
LJ,
Technically I know I can do it but I was told I could not use a db link. So I
am stuck looking for an alternative. If none exist then maybe I can get that
changed.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf O
The pending status is an excluded condition. What I am trying to determine is
the duration of the incident minus the time the incident in a pending status. I
would think the time in pending status or the calculation of create to close
minus pending is captured someplace.
From: Action Request Sy
Mark,
I'm not sure who told you that, but I'm not familiar with any changes to the
Remedy architecture that would prevent that type of thing, in fact I know I did
it in 7.5...and think I did it as late as 7.6.04...but I'm not sure the info
you received was correct.
Now, I know that some network
Hi All,
Back in the day of 6.3, I could run SQL queries in active links or filters like
select first_name, last_name, from employeetable@xyz where active = 'A'. There
was a database link set up between the AR Server and the database. I could
also set up views using the same table reference. Th
Mark,
On 7.6, you need to configure pending status as an exclude condition when
building service targets on SLM.
The SLM link on the left hand side on the best practice view opens a pop up
that shows the due date and time.
Regards,
Karthik
On Feb 5, 2013 10:30 PM, "Brittain, Mark" wrote:
> **
HI All,
Back in the day of 6.3, on a custom form called Trouble Ticket I had built some
workflow that would capture the number of minutes the ticket was in a Pending
status. Then I could calculate Closed Date - Create Date - Pending Minutes
=Time-to-Close
In ITSM 7.6 I am pretty sure that Pe
Fred is on the right track here..
For a simple sanity check, to ensure that the field you are mapping to the
Request ID is indeed a unique character field:
1) Check its data type and ensure its varchar (varchar2 gets rejected)
2) Do a select count(*) on the table or view and then a select distinct
The error simply states that the field you have mapped the Request ID to has
some records with NULL in it. Did you map the Request ID to an integer or a
character field?
Turn on SQL logging to see exactly which field ARS thinks has NULL
Fred
-Original Message-
From: Action Request Sy
Kim, did you try to restart the ar server service?
Sent from my iPhone
On Feb 5, 2013, at 11:11 AM, "Olds, Kimberly M" wrote:
**
Hello! I am hoping someone can provide some guidance for me to give my DBA.
Environment - Oracle 11g
Windows 2008 Server
AR System version – 7.6.04 SP3
I am g
Hello List,
ARSmarts Data Manager build 419 is available from our website. Compared
to 418, it fixes all the issues that were brought to our knowledge. No
new functionality this time.
If you already registered to the beta program, you can download build
419 (password did not change) and ins
Hello! I am hoping someone can provide some guidance for me to give my DBA.
Environment - Oracle 11g
Windows 2008 Server
AR System version - 7.6.04 SP3
I am getting the following error on a view form that worked yesterday.
"ARERR [482] This View Form contains empty Request IDs. Ensure that the ke
We did do this configuration - and had sketchy results.
BMC did update this document though - there's a new version. We just got it
from support yesterday and we will look at the recommended changes and go from
there.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIS
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