Hi All,
I need some info on the inline forms in remedy.Few examples were they have been
used.
How do i create them?
ThanksPB
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Hi,
It seems like you have made this over complex there is no need to add things
together.
The original advanced search should be:
'Notes' LIKE [0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%
This replace string would equal what you have:
REPLACE($Detailed Description$, [0-9], XX)
If you want
Hi James,
This is possible indeed. I have done this many times in the past for my
previous company (another BMC Partner) in order to do development and demo's
on ITSM etc.
The catch here is that you are guaranteed to have BAD performance of an ITSM
VM if you only have 8GB RAM or less.
If you
Hello, friends!
Which method of balancing - weithted round-robin or weighted least connection
suites better for BMC Remedy ITSM 7.6.04? Our configuration includes 2
web-servers, 2 application-servers and database-server.
Thank in advance, Andrey.
Theo:
Good observation on your part to mention the SSD lifespan. I can personally
attest to ITSM causing the DB to burn through the maximum number of write
operations for an SSD in a few months of light usage. I'm on my second pair of
SSDs in a RAID 0 config. Once my laptop is upgraded to
I've never considered Round Robin to be a 'good' balancing method, I've
always gone with a least connection scenario.
On Wed, Apr 9, 2014 at 5:22 AM, Andrey Blednykh blednyk...@mail.ru wrote:
**
Hello, friends!
Which method of balancing - weithted round-robin or weighted least
connection
Hi Misi,
What I am trying to do is to have the REPLACE function find a number in a
filter, any number, in the 'Notes' field and replace it with an X. We are
trying to create a process that searches for Government ID number strings
entered into the system and replace it with Xs to remove any
Ah ... The Replace function in ARS is not a regex type replacement. It is a
straight character replacement. (The Run-If can look for patterns like you are
doing not the REPLACE function)
What you can do is
Run-If:
'Notes' LIKE [0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%
Set
Yep, I re-read Misi's email and understood what he was getting at. It has been
awhile since I had to use the REPLACE function and spaced that it was limited
to literal strings.
Apart from doing multiple REPLACE and STRSTR functions, etc. and creating
complexity, is there any simple method for
Hi listers,
I am running driver.exe 7.6.04 and I get the following error:
The ordinal 240 could not be located in the dynamic link library
arapi7604_build002.dll
Indeed, the Dependency Walker shows i240 does not exist.
Any idea? Is there a more recent version of this DLL?
Thanks
André
Hello Listers,
ARS 7.6.04
MS SQL Server 2005
We are in the process of moving people from the user tool to the mid tier
client.
A few of these users have saved searches stored in the AR System User Central
File.
They want to know how to get their searches through the mid tier client.
Recreating
Hello Laurent/Mikhail
Did either have a solution for this error
__
I think that the classic notification alerts should work in 8.1.
In aralerts.log I see **Error (22) in binding send socket for address
:0**.
When I set
DEE wrote
Hello Laurent/Mikhail
Did either have a solution for this error
__
I think that the classic notification alerts should work in 8.1.
In aralerts.log I see **Error (22) in binding send socket for address
:0**.
When I
Hello listers...
Vital stats: SuSe Linux running ARS 7.6.04 p2, CMDB 7.6.04 p4, ITSM 7.6.04 p2.
Oracle 11g RAC backend DB on Linux
My question is also at the end, but I'll add a tl;dr version here: Does anyone
else know of places where the app is querying all of BMC Computer System
besides
If the qualificationString that you are looking to convert to human readable
format is stored in the AR System qualification format (which looks
something like a string of numbers separated by a few forward slash
characters), then yes, you could use that function to build a human readable
Actually that command converts human readable to internal format
/1/5001/1/etcetera
OK if that is the only way to get these searches moved to the Mid Tier I'll
throw together a form and a filter and then move the internal search string to
the AR System Searches Preference form.
Thank you,
You could also use a single set field with a nested REPLACE instead of 10
separate set field actions.
Given your description of what you want to do, aren't you worried though
that it will replace even non Government ID kind of numerical strings that
might be important to your data? For eg, if
There is an available way to reverse that function then - I do not recall
what it is off hand. Look up the available list of functions when you list
them on the Dev Studio. It should be in that list.
Joe
_
From: Action Request System discussion list(ARSList)
An Oracle set fields action was given to you by Fred. There will be (should
be) an equivalent MS SQL set fields action. What complexity? The fact that
you are adding a piece of workflow? That is the only way to do it as the data
is being updated. There are after-the-fact alternatives
Hi,
If the format always match nnn-nn-, you can do some filter looping to mask
it out without affecting performance too much.
Start Filter:
Run If: 'Notes' LIKE %[0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%
Set-Fields:
tmp = $Notes$
Call Guide: Remove Ids
Guide Remove
Hi Experts,
Please help to investigate if its really from remedy end,
We have Pager service configured for Incident management. there are few
service targets configured for say P1 tickets and under the milestone tab
we have Action- Pager or Run Process Action. We have one pager command in
Does your paging system have any logs or history? We use HipLink and
anytime we receive a report of a missed or delayed page we check in the
HipLink UI. If we find a record of the page then Remedy sent it. As long
as there wasn't a delay from when the pageable even happened in Remedy and
the
In your TelAlert install folder you will see a telalert.trail file. This will
give you a bit more information about the message that the system sent out.
2014/02/02 07:51:16Event [70]Send Change (53905/53905), Status: [81]Message
sent
2014/02/02 07:51:16Event [21]Alert Completed (53905),
John,
You could sell a tool that does that conversion into mid-tier searches
easily. We'd be interested in hearing your progress and success in this
method.
Thanks,
Susan
On Wed, Apr 9, 2014 at 3:22 PM, Reiser, John J john.j.rei...@lmco.comwrote:
**
Actually that command converts human
thank Applied, 8.1.00 patch 2 -- issue resolved immediately.
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Where the Answers Are, and have been for 20 years
Joe, Misi,
I am using the specific pattern of the ID, NNN-NN- as the key on the
searches, as well as the key to the error handling so that I won't affect an IP
or a phone number, etc.
Essentially, the process I have implemented is this, in a nut shell:
3 fields on HPD:Help Desk - 1
Hey Ben,
I am going to turn it over to the DBAs as a last resort. I'll let you know the
outcome if that is what ends up happening.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, April 09,
Since we upgraded our 7.6.04 SP4 environment to SP5 for ARS and Atrium to fix a
memory leak within our CMDB we've noticed that for our ADDM dataset populated
with a sync from ADDM the number of CI's normalised and reconciled has gone
through the roof against what is actually coming through from
Hi Team,
Where scheduling a report within analytics on a regular bases and sending
file to a fileshare, the extension of file type isn't showing on file
within the file share. If we save a report directly to the file share (not
scheduled) the extension is visible.
appreciate your help...
Hello.
ARS Version: 8.1.00 201301251157
OS VERSION: 7100-02-03-1334
DB Version :: 11.2.0.3.0 - 64bit Production ARServer and DB are local.
MT VERSION: Version 8.1.00 201401101150 Hotfix
WEBSPHERE VERSION: IBM WebSphere Application Server/8.5
OS VERSION OF MT : AIX 6.1
JAVA VERSION: 1.6
Well one thing you could try is upgrading to the latest, you are on 8.1
patch 2, but you could upgrade to 8.1 SP1 patch 1, see if that fixes it :)
On Apr 9, 2014 7:56 PM, Deyon ddus...@aim.com wrote:
Hello.
ARS Version: 8.1.00 201301251157
OS VERSION: 7100-02-03-1334
DB Version ::
Thanks longwing,
That would be may next option, as BMC is still researching the issue.
Trying to see if this can be resolved at this level, before moving to the next
and have new issues to resolve, also.
___
Hi Christie,
On Incident form, when I see the submit date and ( from SLM Status link )
the Milestone for that Service target, where, one of the Milestone- say XYZ
shows execution time are as follow.
*4/9/2014 12:30:50 PM* === Incident *submit date*
*4/9/2014 12:54:21 PM* === *XYZ milestone* -
Everyone,
I am sure that most if not all of you have seen the reports in the media about
the security bug (called the
Heartbleed bug) that has been found out on the internet.
Some details:
OpenSSL is the source of the bug. It is a technology used for encryption.
The AR System environment
Thank you Doug,
This is perfect.
DEE
-Original Message-
From: Mueller, Doug doug_muel...@bmc.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Apr 9, 2014 11:30 pm
Subject: Remedy, OpenSSL, and the Heartbleed bug
**
Everyone,
I am sure that most if not all of you have seen the
I have seen the similar issue. Any time you make changes and commit in
Admin Console in midtier it is actually deleting all the threads in ar.conf
And the server will end up running the default admin thread upon next
restart.
It has been fixed in the 8.1SP1.
If you are not interested in
Team,
Our remedy web URL is remedy.upc.biz. when we try this URL it showing
like Tomcat is running. Instead of this, enter like
remedy.upcoming.biz/arsys its pointing to login page.
How to point the remedy login page with out using the /arsys. Can you
please advise?
Regards,
Suresh
There are multiple ways you can do it.
The way we do it is create an index.html page under tomcat ROOT folder with
the following
html
head
meta http-equiv=refresh
content=1;URL=arsys/shared/login.jsp?/arsys/home
/head
body
/body
/html
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