HARDWARE SYSTEM COMPONENT CI upload

2014-05-02 Thread Suresh Loganathan
Hi Team, Facing a problem with UDM upload for Hardware system components CI list. Have 1000 records to upload .I have checked the spreadsheet from BMC Template. There I can't see the HARDWARE SYSTEM COMPONENT template. In asset console, the following way we can see this hardware system

Re: Fast v.s. List Threads

2014-05-02 Thread Bennett, Craig
Locked down – easier to deal with. Had one vendor who password protected the download of a password protected .zip archive of the pdf documentation which was then further locked down to prevent copy print. Now that is useless From: Action Request System discussion list(ARSList)

Re: Self-Terminating/disabling Escalation

2014-05-02 Thread Givens, Gregory CTR NPC, Pers 54
Sapna You can create a form with the workflow (filters) actions you want to accomplish on you primary form This form will act as you trigger Set you Escalation to run on this trigger form. The Escalation can have a Run If Qualification of something like 'Status' = Active Then have part of the

Re: Self-Terminating/disabling Escalation

2014-05-02 Thread Tanner, Doug
We use a table/form (i.e. CMN:System Variables) that has one entry with multiple attributes, we have a large number of escalations doing many different things that look at the CMN:System Variables, and then runs appropriate actions on appropriate tables. Works slick! Doug From: Action Request

Re: Self-Terminating/disabling Escalation

2014-05-02 Thread Mueller, Doug
OK, good news and bad news…… The best way to do this is to create an escalation that is disabled. Then, tell it to run one time. Well, that seems to be perfect and just what you asked for. So, how do you do this??? Well, that is the bad news. While we do have the exact functionality, we

Re: Software caused connection abort: socket write error

2014-05-02 Thread Axton
It says the client aborted the connection. A few things come to mind: - The browser could have a timeout waiting for a response (most likely) - The end user cancelled the request (second most likely) - The IP of the client machin could have changed - Network error Axton Grams On Wed, Apr 30,

Re: Self-Terminating/disabling Escalation

2014-05-02 Thread Lucero, Michelle
Doug, “ A good enhancement request is to have the ability to say to run now for an escalation exposed through dev studio.” This is already available…. In Dev Studio v8.1, why can’t one just right-click and say “Run Now”? We’ve used this during a migration for a one time update.

Global variable Site's user.

2014-05-02 Thread team.rem...@libero.it
How can I use the information of the user's Site using global variables? I have to enter this information in the query condition that I will use when creating the form for a service request! In the dropdownlist (keywords) do not see a choice $SITE$. Thanks in advance Pietro.

AR System /ITSM 7.6.4 Memory

2014-05-02 Thread Koyb P. Liabt
Hi, We have been experiencing latency and other errors on our Remedy Production Server. Total memory = 24 G Cache memory = 4 G Buffer = 6 G Swap = 8 G Free memory = 150 mb. Our Lead, who has some Linux, and no Remedy Development - told us to ignore the 150 mb, because with Linux, as long

Re: Self-Terminating/disabling Escalation

2014-05-02 Thread Charlie Lotridge
Hi Sapna, The bad news is that there is no workflow action that will accomplish this for you. You could potentially try to use a SQL update (in a Direct SQL action) to directly update the Remedy data dictionary, which would look something like this: UPDATE escalation SET enable = 0 WHERE name =