Re: Installing Additional Language Pack for ARS 7.6.04

Can you try this on a TEST Box ? If there are customizations on Base forms then there can be possible effect. Thanks,   Vivek -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana Sent: Thursday, June 05, 2014

How to enable SQL Adapters in AIE console for AIX Operating System

** Hi, Could you help me here? Environment Details: OS – AIX Remedy version – 7.5 patch 1 DB - MS-SQL server In AIE console "Database Field Menu" link and buttons are disabled and getting below error "There are no Adapters installed on this machine. Please install one to enable Rule Helper

Re: How to enable SQL Adapters in AIE console for AIX Operating System

Hi, I am also facing the same issue. Another thing which I noticed is that after installing AIE on a Windows box, I am not even able to see AIE instances in the INSTANCES table on the AIE console whereas when I open the services on the windows box, I can see 5 AIE services running there. Thanks,

Re: Displaying the App Request ID on the Service Request Console

It sounds like we have to decide one way or another: REQ # vs INC/CRQ #. Then we'll have to do some tinkering possibly re-education. So back to my original question: Let’s say I want to display the actual HPD or CRQ number instead of the REQ number on the Service Request Console, the App

View DDL for ARSystem tables

Hello Listers, We have our ARSystem server installed on SQL server, there is a strange thing noticed for one of the forms which throws “Unique Index”error on creating duplicate records. I have checked the Indexes defined for the form but it doesn’t have “Unique Index” enabled. So, I would like

Re: Displaying the App Request ID on the Service Request Console

Hi, I guess you are referring to SRM:Request as opposed to SRM:ServiceRequest which is not an OOB SRM form. To display anything other the related RequestID from the SRM:Request form would entail a large customisation as this form does not store the underlying application fulfilment ID.

Re: Export/Import SRD from Test-Server to Production-Server

I have seen this exact error before and the solution was to temporarily set Submitter Mode to Changeable on your target server and then do the import. It was on a different version than yours, but may be worth a try.

Re: Displaying the App Request ID on the Service Request Console

Yes, I am referring to SRM:Request. My bad. I have already added AppRequestID to fields in View on SRM:Request. And actually, I did get it to display on the SRM console but it's ugly. In 7.5 we added the AppRequestID to the Requests table on the SRM console hid the REQ column. Didn't change any

ITSM Universe

Hi All - I heard there is a Universe available for ITSM. Any idea where I can find this? ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 ___

CMDB 7.6.4 and SCCM Integration

Hi All, We are on Linux and want to integrate SCCM (SQL) with the CMDB 7.6.4. The Seamless Connector is not an option. I know that I can use AI or AIE. However, I was told that because our SCCM is on SQL - we cannot use AI or AIE. When I went to build the database fields the SQL tab is

Re: [EXTERNAL] ITSM Universe

If you mean a Business Objects universe for ITSM used for reporting purposes, that comes with the product BMC Analytics. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003

Re: [EXTERNAL] ITSM Universe

Yep that is what I was talking about. Thanks! Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, June 12, 2014 11:07 AM To: arslist@ARSLIST.ORG Subject:

BMC Engaged user group meeting in October

All, Does anyone know if they opened up registration. I filled out the pre-registration info, but have seen any update. Also when I called the hotel, they did not have the conference rates yet. Howard Sent from my iPad

LDAP

Hi Team, I am new to the remedy , i want to know something about LDAP configuration. most of the time when I already logged in to the system , meanwhile when I am trying to log in to any other server my account get locked. I have to unlock my account after that only i can able to login to

Re: BMC Engaged user group meeting in October

They have not. Registration is supposed to open this month. Jason On Thu, Jun 12, 2014 at 11:26 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: All, Does anyone know if they opened up registration. I filled out the pre-registration info, but have seen any update.

Re: View DDL for ARSystem tables

Hi Karthik, The way to solve this problem is to use logging. Turn on SQL logging on the server to identify *exactly* the SQL statement causing the error. You probably should also turn on Filter logging (and direct them into the same file) so that you can see if the SQL is being caused by some

Re: LDAP

Do you have any servers set up with a local password? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Singh Sent: Thursday, June 12, 2014 1:45 PM To: arslist@ARSLIST.ORG Subject: LDAP Hi Team, I am new to