Hi Guys,
Stopping Attachments from auto-saving into Windows Temp Folder
If anyone has any info or suggestions on how to Stop Attachments from
auto-saving into Windows Temp Folder. When our users view Work info's that
have attachments, the remedy client automatically saves the attachment to
Team,
I am facing issue with Virtual Agent , through the self-service portal the
integration to creating incident tickets is not happening. I logged to Self
service portal and clicked on chat with live agent ooption, I can able to chat
with support agent but the correcsponding incident is not
Please share the BMC Virtual agent and ITSM version?
Regards,
Subhash Sonwane
Mobile: +91 - 9860340274
E-mail: ssonw...@columnit.commailto:ssonw...@columnit.com
Column Technologies | BMC Software Worldwide Top Solution Partner
301 / 302 Corporate Plaza, Senapati Bapat Road | Pune, 411016 |
Hi Subash,
Remedy virtual agent is 8.1.01 and Remedy ITSM version is 8.0.00 .
Regards,
Loki |
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sonwane, Subhash
Sent: 09 September 2014 06:53
To: arslist@ARSLIST.ORG
Subject: Re: BMC Virtual Agent
No worries, I think there is only configuration issue.
Please share the configuration of Virtual agent.
[cid:image001.png@01CFCC4D.5CA8ACE0]
Did you follow the steps mentioned in the pdf?
Regards,
Subhash Sonwane
Mobile: +91 - 9860340274
E-mail: ssonw...@columnit.commailto:ssonw...@columnit.com
I'm not sure what sort of problem you are having at the DB level, but have you
tried putting this escalation into its own escalation pool?
I'd give that a try and change it to run every 24 hours instead of every 30
minutes.
-Original Message-
From: Action Request System discussion
Saurabh,
I recently released a tool to analyze Escalation Runtimes
http://remedylegacy.com/tools/escalation-runtime/
This tool will provide you the times that the escalation starts, ends,
count of how many records it updated, optionally the request id's it
updated, duration of the update,
I have what I call a diagnostic form where I create a record for the form /
query I want to check the number of records on. An escalation runs
periodically to do the query needed and then I move the $LASTCOUNT$ keyword
into a field on that form. The count can then be emailed or acted on by
It always amazes me how these things sneak up. Now is the time to decide to
go.
I have seen less chatter about the conference than the past five years, yet
to me there are reasons to be excited:
BMC has decided to be mainstream again and run a conference
They noticed what they had
Ray
Add a panel to your holder to act as a footer
Set the initial size to 25 and max to 1800
Header State - Hidden
Panel State - Expanded
This will push all your collapsed panels up.
You may need to increase your Panel Holder height to 2025 in order to
accommodate the footer height and avoid the
Hi...
Thought I would throw a similar idea into the mix: use a control table to hold
one of the parameters in the query.
You have form A with millions of rows (that's a lac, right?), and you want to
archive the oldest of these. In another table, form B, create one row with a
date field.
Thanks for the post, Greg.
Yes, I tested that before posting and re-confirmed the bug remains with the
generic example. Here's the funniest part, when putting 3 panels in the
panel holder, the first 2 have a initial and max size of 200 and the 3rd has
initial of 200 but max of 1800...it
We are having the same exact situation except in a 7.6.04 environment. Would
love to hear what everyone thinks about this.
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.commailto:cschry...@te.com
100 AMP Drive
MS 161-043
For anyone that is going and paying their own way, there is a Groupon deal for
a hotel that is 4.2 miles away!
Wyndham Lake Buena Vista
As it turned out, it is a configuration parameter that needs to be set in
the ar.conf file. Seems it's a new parameter that was introduced
specifically to fix that known bug. According to BMC Support, that
parameter was introduced in SP5 of AR Server 7.6.04.
Max-Entries-Per-Search-Menu: 0
BMC confirmed it's a bug after reproducing on their test servers.
Investigating
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Where the Answers Are, and have been for 20 years
Hi All
We are busy with our upgrade plans to version 8.x however we are having a
problem on our current live environment which is running 7.5 patch 003 (yes
I know it is old however it has been sort of stable up to now).
We had a problem where the arplugin.exe process kept failing on our live
We all know how to refresh a table field on a form via an Active Link.
But what about refreshing a *search results list* on a regular form via an
active link as if the user had hit the refresh button in the results list?
PERFORM-ACTION-TABLE-REFRESH 1020
field 1020 is the reserved id for results list...it doesn't matter if you
have a field with that ID on the form, it'll cause a refresh on the results
list.
On Tue, Sep 9, 2014 at 2:26 PM, Ray Gellenbeck raygellenb...@yahoo.com
wrote:
We all know how to refresh
Hi,
There are many known issues around this Plugin. I think putting latest
binary of this plugin should help resolving known issues. Then we need to
monitor this form see if records are getting piled up.
Regards,
Mayuresh
On Wed, Sep 10, 2014 at 1:47 AM, BradRemedy bradrem...@gmail.com wrote:
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