Question related to custom Servlet

It looks like it should work. Did you look in the Tomcat logs for exceptions? How about some trivial debugging in the servlet to ensure it gets called, ie write something to System.out? -- SSO for BMC products http://www.javasystemsolutions.com/jss/ssoplugin _

Question related to custom Servlet

Hi, I created a simple java file that perform invocation of a remote service. i have deployed the class file into the WEB-INF/lib directory of my MT server and added the servlet mapping in the web.xml file : OS: Linux RH 5, Tomcat 7. MT 8.1. SP1 RestCall RestCall logLocation

Tasks are not getting to Task group using UDM

Hello Team, I am trying to load tasks and task groups with its relationship with the help of UDM Like I have 5 tasks to be related to 1 task group. If I load tasks & task groups individually, they are getting loaded. But I try to relate them by entering all the required information. Its not gett

Re: choosing fields to be included in email notification

Hi LJ, Many thanks for the crystal clear explanation. sr From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of LJ LongWing Sent: Friday, October 24, 2014 4:16 PM To: arslist@arslist.org Subject: Re: choosing fields to be included in email notification

Re: Creating a jira issue on click of a button on remedy form

Malviya, Remedy (even the current version) does not support consuming Restful Web Services...so, it's fully capable, but you will need to build the integration yourself. Either through a Run-Process, or even a Filter Plugin On Tue, Oct 28, 2014 at 8:38 AM, MalviyaSaurabh wrote: > Hi All, > > I

Re: Creating a jira issue on click of a button on remedy form

Hi All, I have done some study and came across that JIRA has some rest API's (https://developer.atlassian.com/display/JIRADEV/JIRA+REST+APIs), but I am not sure how can we use it with remedy. My environment is on ARS 7.1 server. Any pointers/suggestion on similar requirement would really help me.

Re: ITSM 8.1.2 Installer Deleting Overlays?

What was the overlay on? I can check on my system to see if it’s something we had overlaid, and if so, whether we had a problem with it too. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: ITSM 8.1.2 Installer Deleting Overlays?

Funny you mention it… We did not get an overlay deleted but rather corrupted. Was definitely the installer doing the damage. After the install completed, the arserver process would not start because of the bad overlay. We have an open ticket with BMC on this and have been working on it for a

Error while updating or searching KB Article.

Team, We are receiving the below error, when user is trying to access the KB article from search. Only members of the Knowledge Admin, Knowledge User, Knowledge Submitter and Knowledge Viewer roles may access the Knowledge Article form. Notify your administrator if you require access. (ARERR 1701

Re: Anyone else notice this?

I think we need an OOtB status of “Aluminium” so we can call BMC and ask how to see it via SQL on the Status History table. You know, the “haich” table, as some people in the U.K. would pronounce it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussi

Re: Anyone else notice this?

A while back they had a version where cancelled was spelt canceled for work orders. They changed it to cancelled – when we tried to move work orders from one system to another it choked on us. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ

Re: Anyone else notice this?

Michelle, Thank you for the Detailed Decription of statuses. :) Rebecca On Mon, Oct 27, 2014 at 8:01 PM, Lucero, Michelle < michelle.luc...@bankofamerica.com> wrote: > ** > > Wow. > > > > LJ, I truly believe we would get along great. Those are the kind of > things that just stick out to me.

Re: Anyone else notice this?

By "non-American" spelling, I assume you mean "correct" spelling, e.g. Colour... Regards Great Britain 😉 > On 28 Oct 2014, at 05:03, Jason Miller wrote: > > ** > For some reason I tend to use Cancelled. There is one other word that I tend > to use the non-American spelling for some reason bu

Re: Support group incident assigned email notifications

Hi team, Could you please guide me for the below request ? Regards, Pandi On Oct 28, 2014 12:36 AM, "Pandi C" wrote: > Dear All, > > The incident assigned support group email notifications has to send only > High & Critical incidents instead of all incident. > > Where we options to restrict noti