Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...

2015-01-12 Thread Scott Hallenger
lol I do. Rem mail Out On Thu, 1/8/15, Tanner, Doug doug.tan...@compass-usa.com wrote: Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... To: arslist@ARSLIST.ORG Date: Thursday, January 8, 2015,

Upgrade to 8.1 AR/ITSM

2015-01-12 Thread KathyMorris
Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts - which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new

Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...

2015-01-12 Thread Ken Pritchard
I have a 2000 Chevy Cavalier that is one of the most reliable cars I've ever seen. There are a ton of them on the roads. It starts on mornings when it's too cold for any of my other vehicles to turn over (2011 and 2012 model years). It has over 325,000 miles and I've hardly put any $$ into it

DATEADD to subtract months

2015-01-12 Thread Ashe CPC
Have any listers experienced problems using the DATEADD function with a negative number? I'm trying to subtract 3 months from the current date and I don't get the correct response. In a filter I've set a date field using: NewDate = DATEADD(month, -1, $OldDate$) Today is January 12, 2015.

Smart IT Leading Zeros

2015-01-12 Thread Terri Lockwood
Good day! During my installation of Smart IT I selected to remove the leading zeros from the ticket number. After searching documentation I cannot find how to change this short of doing the install again. Has anyone run into this? Thank you! ~~~ Terri ARS 8.1.01 ITSM 8.1.01

Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...

2015-01-12 Thread Scott Hallenger
I actually rented a Hyundai Genesis once. Drove it all the way from NY to FL.There is absolutely no comparison what so ever to a Jaguar. I would say that a Genesis would give a Nissan Altima a run for it's money... but that's about it.  On Monday, January 12, 2015 2:02 PM, Ken

Re: Upgrade to 8.1 AR/ITSM

2015-01-12 Thread Patil, Vivek
Hi Kathy, Do you have customizations on CORE AR forms ? Planning the upgrade : https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade All information on upgrades : https://kb.bmc.com/infocenter/index?page=contentid=S:KA400850 Thanks, Vivek From: Action Request System