Hi Rick,
One approach would be to build some workflow to populate a field with the
Approver(s) that you could use in a custom Approval process.
As there are Approval fields (Hidden) already on the Change request form,
you can re-use these to place in the Approver(s) into this field where the
I am using Windows 2008.
Thanks,
Teresa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, January 13, 2015 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Current Host ID for Licenses
**
It is not in the database
In
Your network team needs to assure a consistent MAC is assigned to that VM. If
not set then every time the Window Server is restarted, you will get a
different MAC address. (Have seen this numerous times)
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Serouche,
In windows the host id is the MAC address and you see the hexadecimal string in
license console not the decimal.
Forgot to mention I was on Windows 2008.
Thanks,
Teresa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour
Depending on what you are using for the virtual server control in Windows 2008
you should be able to set what the virtual environment gets for the MAC
address. That would change the value ARS retrieves.
I also seem to remember there being an issue with multiple adapters returning
different
Rick,
I'm guessing you just need a slight nudge in the right direction...
Go to the Service Level Management Console.
Click on the Service Targets Tab
Click Create
Select CI Unavailability under Applies To field
Under Goal Type you want to select CI Outage
Fill out the rest of the information as
Rick... disregard, I misread what you were asking for.
Ben Cantatore
Remedy Product Manager
Bed Bath Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG,
Date: 01/14/2015 12:44 PM
ARS/ITSM 7.0.2
I am pretty sure there is a way to do this, but it's currently eluding me.
We want to associate CIs (Business Processes) to a Change Request, and have
a person associated with that CI to be automatically included in the
Approval notification process for that RFC.
So how can I do
We have dealt with many customers for their successful upgrade from 7.0.3 ITSM
, 7.5 ARS to 8.1 ARS/ITSM. I would suggest to go with Parallel Upgrade rather
than In Place upgrade , the reason being that your existing environment may not
be well equipped to deal with 8.1 version effectively
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