ITSM 764 Upgrade Port Issue

RHEL 5, ITSM 764 sp2, Oracle, Weblogic Attempting to upgrade an ITSM 764 sp2 install to 8.1.02 but when I run the ARS installer it gives me errors about TCD and plugin ports in use. It appears is though it thinks I am trying to install another copy of ARS on the same server. The current set

Re: ITSM 764 Upgrade Port Issue

Hello frank Ave you checked with arsysteminstalledconfiguration.XML It should be present in the ar server installed directory. If it is there then Check what is mentioned in that against these property tags. On Jan 27, 2015 8:02 PM, Frank Caruso caruso.fr...@gmail.com wrote: RHEL 5, ITSM 764

Re: ITSM 764 Upgrade Port Issue

I got an error saying that something in addition to Windows Portmapper was using port 111. Is that the one you got, too? We've been unable to find anything else using that port, btw. Rick Cook On Tue, Jan 27, 2015 at 6:02 AM, Frank Caruso caruso.fr...@gmail.com wrote: RHEL 5, ITSM 764 sp2,

BMC Enhancement Requests (was a different topic/thread)

I'm only going to say this because I ran into this issue on a support call just yesterday after the CMDB team said that a functionality I expected was not currently in v8 but would be a good idea for you to submit to the community. Really? This ARS List is a non-BMC-controlled, user-supported

Re: BMC Enhancement Requests (was a different topic/thread)

Just to make sure you understood the support person properlywhen he said 'submit to the community', he wasn't talking about ARSList, he was talking about BMC Communities (https://communities.bmc.com/)find the Remedy community on that site, and submit an Idea (not a discussion)... Idea's

Re: ITSM 764 Upgrade Port Issue

My arsysteminstalledconfiguration.XML file shows details of my failed 8.1.02 installation - not my current 8.1.0 version. Rick Cook On Tue, Jan 27, 2015 at 6:09 AM, onkar shinde onkarbshi...@gmail.com wrote: ** Hello frank Ave you checked with arsysteminstalledconfiguration.XML It should

Seeking BMC Remedy ITSM Developers for openings in NY and NJ

We are looking for Remedy ITSM developers for a full time jobs in NY and NJ. All openings require working onsite with little or no travel. Feel free to reach out for more information or send resumes and referrals to recr...@columnit.commailto:recr...@columnit.com. Kind regards, David

Re: ITSM 764 Upgrade Port Issue

Hi Rick Have you mentioned the same directory path of 7604 or something else. And is your upgrade to 8.1.02 already failed ?? I thought you were getting this error on the installer screen while giving the user inputs. On Jan 27, 2015 9:09 PM, Rick Cook remedyr...@gmail.com wrote: ** My

Re: Last Task completes, rejects or cancels parent Work Order

Hi Sandra, I think we are on the same direction but not on the same road ☺ Yes, such rule is not present, what I meant was it “should” be provided OOB with RFE (my reply was in response to not finding the WO Rules form). There are 2 things there : 1. Not Allowing the parent ticket to be

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

Ok Kaïs, you opened the door so I'll bite :) The email doesn't say what functionality of ARSmarts helped save so much time. I could easily say something like it use to take 10 minutes for my car to get to the end of the block but now my car can take me to the end of the block in 30 seconds;

[ADV] ARSmarts, the Swiss knife for the Remedy technicians.

Hello List, I was asking to a customer what they do with ARSmarts, what functionality they find the most interesting, . and I would like to share some of his answer with you :-) ... /... there was an issue in pilot testing. It took me maybe 2 minutes to find it with ARSmarts, while it

Re: Last Task completes, rejects or cancels parent Work Order

Application Admin Console – Custom Configuration – Service Request Manageemnt – Work Order – Rules - WOI:CFG Rules is Rules form for WO. -Raj From: Hennigan, Sandra, CTR, DSS [via ARS (Action Request System)] [mailto:ml-node+s1n120447...@n7.nabble.com] Sent: Tuesday, January 27, 2015 20:51

Re: Last Task completes, rejects or cancels parent Work Order

Raj, I have found the Configure Rules for every form but Work Orders. Is the form titledd differently? Sandra From: Raj [mailto:rajashekhar_hirem...@bmc.com] Sent: Tuesday, January 27, 2015 12:48 AM Eastern Standard Time To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Last Task

Re: ITSM v7.6.04 integration with Avaya Meeting Exchange

Paul, Thank you so much for your reply. We've have been asked to do some research about submitting meeting requests via Remedy, but allowing users to see which bridges are available prior to submitting their booking. Also, once a meeting is booked through Remedy, Meeting Exchange would be

Re: Last Task completes, rejects or cancels parent Work Order

Raj, What we did here was to make it a property of the operational catalog, which allows for some incidents to auto-close and some not. We added a check box field Last Task Closes Incident to the service catalog association form, and then filters on HPD:Help Desk to check that value when the

Re: Last Task completes, rejects or cancels parent Work Order

Raj, Thanks for the response but there is no rule regarding Tasks on the form, WOI:CFG Rules. I even checked in DevStudio just to be sure my view was OK. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList)