Dan,
I hope enough time has passed since Engage 2014 that it's ok for me to
bring this up
List,
Did anyone other than me notice that Dan didn't hold an ARSList award last
year?
2 years ago I won the MVP and was extremely proud and excited about
itand the following year Dan was
Thanks Abhijit I appreciate your response.
On Fri, Jan 30, 2015 at 2:53 AM, Abhijit Hendre abhihen...@gmail.com
wrote:
**
Hi Shamhoon,
I am not user of Remedy OnDemand but have been supporting this product for
few years now.
*Performance* - Remedy OnDemand has proven performance track
For our people here REPORTING. The Resolution categorization is most
important. It allows them to go into an almost granular detail to determine
the volume of calls they get for a particular incident.
“We had 200 Unable to chart X”
“We had 238 Black screen on login”
“We had 438 failed hard
Hi LJ,
Yes, it will. In the Search screen, Fields tab, just check /Table
Qualification/, and ARSmarts will search there as well.
An I forgot to mention, but when searching, you can restrict your search
to Enabled workflow, for example, to get only relevant answers.
On 30/01/2015 16:04, LJ
I love the post below so much I can't quite describe it.
Categorization has bothered me for years - since 1994, when I encountered my
first help desk product (anyone remember Software Artistry?)
Anyway, the problem is always that - at some level - you end up with repeating
terms. Breaking CTI
I like Jon's suggestion a lot. With Agile being the thing to do these days, it
would be nice to have some Kanban or Scrum board within Remedy. I was just
talking with one of our business units in Europe the other day showing them the
Remedy tool and one of the questions that was asked was
+1 to Jon
Chris Grassi
+44 750658 3977
Sent from my iPhone
On 30 Jan 2015, at 02:14, John Sundberg
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote:
**
How about building a Kanban for managing (your) tickets in a state.
You could make it very generic...
Config:
What
I think many things have changed. Industry attitudes is one. I find a lot
less Remedy developers that enjoy their job like they used to. There was a
certain level of light heartedness that existed on the list. Now everyone
is very serious and I have actually seen people complain about things
I think making it configurable to fit the clients module is best.
I just might have my team code this and release a beta on it. Would you guys be
interested in testing it?
Sent from Samsung tablet.
Original message
From: Grassi, Christopher cgra...@columnit.com
Date:
Hello List,
As I said in my previous email, here are a couple of examples that show
how ARSmarts can save you time. I realize it became quite long, but I
hope it is detailed enough. Don't hesitate to ask questions or give
feedback.
_*Example 1*_: find a Display-Only Character field that I
Just out of curiosity, in Example #2, does ARSmarts also look for table
fields that might use the field in a qualification?
On Fri, Jan 30, 2015 at 7:56 AM, Support supp...@arsmarts.com wrote:
**
Hello List,
As I said in my previous email, here are a couple of examples that show
how
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