The easiest way to allow the permissions is to add a field with the field ID
112. This is the Assignee Group. Use filters to set the Assignee Group
field (Note: This shows as group names but the DB has the Group ID so all
your code needs to use group ID). Give field ID 1 permissions to
I'm having a heck of a time getting ITSM 8.1.2 installed, and the
Uninstaller functions DON'T seem to uninstall much of anything. Has anyone
else seen this?
Windows 2008, SQL.
Rick
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Purely from a academic point of view, can the value of field 1 be change by
a merge operation? For example importing an arx and using another field to
identify a match. I haven't tried but was just wondering if that is an
exception where the value can be changed.
On Fri, Apr 10, 2015 at 11:26 AM,
I don't think so...if you have a 100% incidental record with a different
request id, it's a different record. I recently needed to change some
request ID's (about 5 million of them)my process was to pull the entire
record into an 'Entry' object, and then change the request id elements to
the
Remember migrating your code from one environment to another that Dynamic
fields will need to be setup on the target environment. Field 112 is a field
that is installed when AR system is installed. Not the case with other dynamic
fields.
Just something to remember with dynamic fields.
Scott
No.
The other criteria are used to find the record but any value of the entry ID
field is ignored when it is setting all the field values (unless it is a new
record in which case the entry ID is used based on the criteria you specify in
the merge operation – create a new, retain old.
Doug
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