Re: Template with Web Service Submit

2015-10-25 Thread Rüdiger Tams (priv)
Hi Mark, as far as I remember there should be a field for a Change Template ID in the form CHG:ChangeInterface_Create, right? So - when you use the template by using the template ID and this template has a different process workflow defined, a different than the ootb process workflow, the

Re: Validation while submission of OOTB SR

2015-10-25 Thread Pandi C
** Yes, this will be achievable in srd form when add the field. You can define the condition in First Name & Last Name text field to compared the Names with People form entry. Select that added text field and update the condition on next tab. Regards, Pandi C On 16 Oct 2015 3:42 pm,

Re: Remedy Report Issue

2015-10-25 Thread William Rentfrow
In 7.6.04 I saw this message somanytimes. Usually we'd see it when: · Server (web) load was high · AR Server load was high · Our users ran a spectacularly bad query like this against 3 million incident records: Status != "Resolved" AND Status !=Closed AND

New column to Incident management console

2015-10-25 Thread shashidhar M S
Hello Experts, There is a requirement to add a column Customer Corporate ID to the table field z2TH Incidents on Incident management console. HPD:CFG_IncidentWatchList is a join form from where the table is getting the data. I added the field Corporate ID to HPD:CFG_IncidentWatchList and