Re: Web Service performance - MidTier

2015-11-26 Thread Ashe
What if you design your web service to have two operations? One is a get list to return only ids (and maybe just a few indexed fields?) of records that match your query and the second is to pull just the data for the record the client wants to see using the selected ID. This might prove to be

Re: Cannot get ODA data source driver helper

2015-11-26 Thread Grooms, Frederick W
Are you sure you are using the same Java version on each and that the Java include path is the same? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana Sent: Wednesday, November 25, 2015 1:11 AM To:

SEVERE: Cannot get ODA data source driver

2015-11-26 Thread Rajiv Nakkana
Hi I'm receiving the following error while running report in Midtier. Remedy 8.1.02 Tomcat 7 Java 1.8.0_40 8.1.SP02 Patch 001 201509110150 Hotfix This issue is happening only in one Midtier Servers. An exception occurred during processing. Please see the following message for details: The

Amendment in Product Catalog and its impact of the CI's categorizations

2015-11-26 Thread Abhishek Anand
Hi Team, There are some incorrect entries within the Product Catalog which can be easily amended - we need to understand how then we can apply these new categorizations to existing CIs - these are not discoverable CI s and have come in via an import spreadsheet so what is the process for

Re: Web Service performance - MidTier

2015-11-26 Thread Harsh
I guess the best way to fetch data directly from arsystem database views. I have tried all the necessary tip and tricks but not luck with webservices. So create your own view within database and expose the same to third-party. You will see a major improvement. Regards, Harsh On Thu 26 Nov, 2015

Re: Amendment in Product Catalog and its impact of the CI's categorizations

2015-11-26 Thread Chetan Shinde
Hi Abhishek, You will have to build your mappings of the old and new Prod Cats in the form ' Product Catalog Alias Mapping', once you have all your mappings here then run a normalization job which will replace the 'Product Catalog' in the CI forms with the Product Catalog defined under Mapped

Re: Amendment in Product Catalog and its impact of the CI's categorizations

2015-11-26 Thread Abhishek Anand
Hi Expert, Please could you provide detail for the same. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Cannot get ODA data source driver helper

2015-11-26 Thread Rajiv Nakkana
Hi Fred, All the Tomcat Instances are running on same Linux Server, on different ports. And all are pointing to same Java. http://www.mail-archive.com/arslist@arslist.org/index.html We implemented the following steps from BMC KB. about a month back. The issue was resolved and then reappeared