Hi Experts,
How to prioritize the Knowledge Articles while search for the related item from the Requester Console for the End Users? We are in ITSM 8.1 version & need to prioritize the Knowledge Articles for all searches so that when anyone " End user" as well as "Support Staff " search for the related Items then the Knowledge Articles should appear FIRST in the result list anytime. The FTS should prioritize the KA's first all in all searches then rest ex. INC...,PBM, PKE,CRQ...etc. Early response will be highly appreciated. Cheers, AA _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
