James,
To further the comments from LJ,
Think of the `! as saying that operations on this filter should do their filter
work now. There are several operations that are by default deferred. Those
include things like
Run Process – so the process would be run NOW rather than at the end
James,
The two are entirely different functions.
1 - Use of `! makes THIS filter have all of its functions run in phase 1
2 - Application-Release-Pending tells the Remedy server to take any actions
that have happened previous to this command and go ahead and commit all of
those records to the DB,
Hi,
I was wondering what would be the difference if I override a filter with
Application Release Pending process than with a naming convention?
Is there any difference between the two methods of filter override options?
Cheers,
James
John,
In my opinion it sounds like you guys are over thinking this a bit and making
it way too complicated.
Let's say you have a 4 hour resolution time SLA on "Email Service" related
tickets:
- A 4 Hour Resolution Time SLA would be setup - commitment to your
customers
-
Thanks everyone. I agree with the concepts laid out by Carl and Brian, and
those concepts are basically what I was thinking just written in a
different way.
The problem I'm having has to do with how to implement these concepts in
Remedy in a consistent manner. A lot of this has to do with SRM.
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