Re: SmartIT 1.4 - Missing task Information in Incidents

2016-10-22 Thread Jots
Is there any error in the ux/social logs ? Might need to switch it to debug? Another thing that helps is hit F12 in the browser and look for response in the rest API call to see if it's bringing any status reason values back from the server to the browser or any "mobility" error

Re: BMC Dashboards Query

2016-10-22 Thread Lee Cullom
Here are some good examples of what you should be building: https://youtube.com/user/northcraftanalytics - There are examples for BMC Remedy on there. You can simply re-use the concepts for BMC Dashboards. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence