Is there any error in the ux/social logs ? Might need to switch it to debug?
Another thing that helps is hit F12 in the browser and look for response in the
rest API call to see if it's bringing any status reason values back from the
server to the browser or any "mobility" error
Here are some good examples of what you should be building:
https://youtube.com/user/northcraftanalytics - There are examples for BMC
Remedy on there. You can simply re-use the concepts for BMC Dashboards.
Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence
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