Thanks this was our issue, so the defect exists on 18_05 as well Get Outlook for Android<https://aka.ms/ghei36>
From: Shafiq Rahman Sent: Saturday, October 6, 2:41 AM Subject: Re: CMDB 18_05 Installer fails To: ARSLIST Have a look at this BMC article refers to version 18_08 but you have 18_05 it may help. https://communities.bmc.com/docs/DOC-110011 Shafiq Rahman Lead Technical Support Specialist Office: (215) 707-5692 | Office: (215) 204 -1121| Cell: (215) 651-7447 Temple University - ITS - Endpoint Integration and Systems Management Student Faculty Center (Tech Center) 3340 North Broad Street | Philadelphia, PA 19140 To request help from Computer Services, please visit: https://tuhelp.temple.edu P Think before you print CONFIDENTIALITY STATEMENT: The information contained in this e-mail, including attachments, is the confidential information of, and/or is the property of, Temple University. The information is intended for use solely by the individual or entity named in the e-mail. If you are not an intended recipient or you received this in error, then any review, printing, copying, or distribution of any such information is prohibited. Please notify the sender immediately by reply e-mail and then delete this e-mail from your system. From: ARSList <arslist-boun...@arslist.org> on behalf of JD Hood <hood...@gmail.com> Sent: Friday, October 5, 2018 10:25 PM To: ARSLIST Subject: Re: CMDB 18_05 Installer fails Perhaps you need to set the JAVA_HOME and/or JRE_HOME environment variables? -JDHood On Fri, Oct 5, 2018 at 4:57 PM Kevin Candelaria <ke...@temple.edu<mailto:ke...@temple.edu>> wrote: perhaps its looking for /usr/java/latest/ or try creating a symlink. From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> on behalf of Kevin Shaffer <kshaf...@partneritsm.com<mailto:kshaf...@partneritsm.com>> Sent: Friday, October 5, 2018 3:04 PM To: ARSList Subject: CMDB 18_05 Installer fails We are trying to upgrade from 8.1.02 to 18_05. We are running in a Solaris environment. ARS has upgraded and we are now trying the CMDB installer. It keeps failing with the error, “incorrect jre path”, however you are never prompted to enter a jre path. We have tried modifying the path in the file, AtriumCoreInstallingConfiguration.xml and AtriumCoreInstalled.xml and still get the same message. We think this is because it appears the installer overwrites that path We think the root cause might be the setup.bin, as we have noticed that the installer seems to append the bin directory to the java path. So our java path is usr/java/jre, however I think it is looking for java in the usr/java/jre/bin directory. Has anyone else experienced this issue or have any ideas how to get around the error? -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist
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