Hello List,
Thought I'd let you know that the beta program for ARSmarts 4.0 SQL
Studio is still open.
The SQL Studio gives you SQL access to your Remedy data, without the
need of an SQL client (can be very useful in some environments).
Furthermore, it allows you to take the result of an SQL
I can’t comment on the pricing. I suggest to work with BMC sales team or
partner.
Yes, it works with Remedy ITSM on-premise and SaaS, and with Jira on-premise
and SaaS.
Peter
From: ARSList on behalf of Carl Wilson
Reply-To: ARSList
Date: Wednesday, January 30, 2019 at 3:57 PM
To: ARSList
Hi Peter,
I have a customer interested in this, so have a few questions if I may:
- Can you let us know how this is licensed i.e. do you pay for the Helix
application as a separate application?
- Does it work with on premise ITSM installs to cloud, cloud only, or can
you mix and match i.e. on prem
Hi Peter
Thank you for the email and suggestion. I will have a look at the offering
and will chat with my local BMC representative to get further information.
Thanks
Brad
On Thu, Jan 31, 2019 at 9:33 AM Adams, Peter wrote:
> Before you embark building this, using the rich set of integration op
Before you embark building this, using the rich set of integration options
available with Remedy, I suggest that you check out the new out-of-the-box
solution available for Remedy ITSM – Jira integrations:
BMC Helix Multi-Cloud Service Management
https://www.bmc.com/it-solutions/multi-cloud-ser
Hi LJ
Thank you for the response and advice. I am going to enable the Rest
services on Remedy and chat with the JIRA administrator on getting JIRA
talking to Remedy. I am also going to look at your Restful Plugin (Thanks
for that) as well what BMC offers.
It is a exciting project and I am eager t
Brad,
As far as Jira->Remedy, you need to turn on Rest services on the Remedy
side and Jira talks to Remedy just fineon the Remedy->Jira side, there
are a few options available.
1 - My Remedy Resful plugin (
http://remedylegacy.com/tools/restful-api-plugin/). It's free, open
source, and allows
Hello everyone
How are things going ? 2019 off to a good start ?
I have been tasked with establishing a full integration between JIRA and
Remedy (MYIT / ITSM). We are currently running Remedy 9.1 , ITSM 8.1 and
MYIT 3.4 and while we do have plans this year to upgrade all our modules to
the latest
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