We've been running 9x for awhile now in production. We are usually only a month behind the latest release in production. I've been playing with Smart IT 19.02 in development and it still seems like it is not a replacement for the old ITSM mid-tier app. Is anyone running Smart IT in production? Is it being used across the boards by everyone? Have you stuck to bare bones out of box or have you implemented some customizations? I've only seen basic functionality to add fields and all workflow would need to be done as filters on the back end. From just playing around it looks like Smart IT is designed for the mobile service desk person that needs to reference things quickly on a smart phone, but does not need full functionality of the system. Just wanted to get others experience out there.
On a side note - We are looking for TS cleared MicroFocus Service Manager developers to join us in DC. If you know anyone or have previous Service Manager experience let me know @ brian.pan...@finityit.com. Thanks, Brian DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately.
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