Re: Plugin Fail/Wont load 8.1

Hello Matthew, Your ar.cfg file should look like this, considering you are trying to use 2 LDAP Servers - *** Plugin: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap\areahub.dll" Plugin-Path: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap" AREA-Hub-Plugin: "C:\Program

Re: Upgrade - 7.0.1 to 7.6.04 - problems

Hello Dave, About the following snippet from the installation logs - * LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request System Access Cache Manager Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. You

Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Hello Govind, Please make sure the PATH is pointing to a required 32 / 64-bit lib.. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 1:14 PM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error me

Re: Active Directory Integration Problem

Following articles are worth reviewing - KA287254 - AD Integration:Using a Vendor Form to Update the SHR: People Form KA289736 - How to Use a Vendor Form to Update the SHR:People Form Thanks Anay.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Load balancer document for 7.6.x

Following link can be referred - https://docs.bmc.com/docs/display/public/ars7604/PDFs 'Technical white papers' section -> Using a Hardware Load Balancer with BMC Remedy Action Request System 7.6.04 White Paper

Re: Long Running Query

Following Defect & Knowledge article can be referred - SW00443560 KA380785 Following fields will need to be indexed - 'C23009', 'C100079' & 'C7' Indexing to be done at the db level for better performance and after indexing customer should get 'execution plan' aka 'explain plan' of the