Impact Model Designer

2013-01-14 Thread Bob Jewell
Has anyone had an issue reconciling the component alias attribute for BMC_PRODUCT after promoting in Impact Model Designer? I am currently working with support but after 2 weeks they still don't have a solution. Thanks, Bob

AR Server Hanging on ARS 7.6.04 SP2

2012-01-31 Thread Bob Jewell
Has anyone else experience this issue where the Remedy users are unable to access any applications from the web or user tool. This seems to happen to us once a week since installing SP 2 for AR Server. We are running AR server on a Windows 2008 R2 server with MS SQL 2008 R2 database.