How can my HTML program call Remedy Web Services

Hi! I'm a newbie when it comes to Remedy Web Services. I'm just currently learning the whole logic of Web Services. With this, I would just like to seek your help with my current task. I have a very simple HTML program wherein a user will just supply the necessary values on the indicated

Performance Issue of Admin Tool 7.1 since installing BMC Atrium and Asset Management.

Hello, Right after installing the Atrium and Asset Management applications we've noticed a considerable reduction in performance when making changes via the Admin Tool. It is especially evident when adding or changing workflow objects, moreso than a form change. Making changes via a definition

Session is invalid or has timed out error message prompts 20 times (AR System Mid-tier)

Hi All, Good day! The session timeout of our mid-tier (ver 7.1.00) is configured for 90 minutes. However, when it times out, the following error message prompts 20 times (one appears after clicking ok on the previous error message - and this happen 20 times): Session is invalid or has timed

Attachment pools

Hi All, Good day! For Copy to New, is there a way to also copy all attachments from attachment pools of the source record to the new record? Thanks. Regards, Jay ___ UNSUBSCRIBE or access ARSlist Archives at

ARERR (91) RPC call failed: RPC: Can't encode arguments

Hi All, I just wanted to ask what causing ARERR (91) RPC call failed. I have one user who's been experiencing this error when trying to save a form. When I tried using his machine, login to Remedy User and tried to save a ticket, I did not experienced the error. When he's turn to try it again,

Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error

Hi All, Have anyone experienced exporting records from a form but the exported arx file cannot be imported back to the same form? I found out that the arx file contains a number of ? characters scattered within the data and I'm not sure what causing these characters to be included in the

Date/time format in MS SQL Server reports is not in a readable format (Epoch date).

Hi everyone, This issue is specifically for the Diary fields. When diary fields are displayed in MS SQL Server reports, is there a way that we can identify the date/time from the rest of the data and format it as Date/ Time format? Example Problem Log report: