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Re: Who's in charge of support at BMC?

I believe address for Georgeann is [EMAIL PROTECTED], if that's who you're trying to contact.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers

DST - Tomcat update advice?

We are trying to address DST updates (on AR System 6.3, so going to patch 20 with that). We are going to do recommended updates for Linux OS (which will also take care of Apache apparently). Just wondering if anyone has any advice on the other web components we are running - Tomcat and IBM

Re: Charge back functionality in Remedy Help Desk for service requests?

Thanks, folks, for the info and suggestions... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Charge back functionality in Remedy Help Desk for service requests?

I've been asked to add some fields and workflow to Remedy Help Desk (ver 6) to facilitate recording time spent and/or charges on a Case so we can ultimately charge back some of our clients for certain service requests. Obviously there's probably many ways to go about this, but in general can