Dear List,
We are a managed service provider with a central service desk that supports our
various customers (tenants). A request came up today where they wanted a few
support personnel to have the ability to create templates for all customers and
groups (for which they have access to).
with restricted access?
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Wednesday, October 16, 2013 4:26 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXT :Re
that field as a Display Only
field?
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Tuesday, October 15, 2013 6:55 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Filter
to be a data field.
What really is your business requirement that you need a functionality such as
this?
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Wednesday, October 16, 2013 10:57
Good evening List,
I am finally getting around to taking a look at our current customizations
surrounding multi-tenancy. In our case, we have a leveraged service desk
model, where an individual at the call center has access to multiple tenants.
So far, we have done a pretty good job of
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