Incident and Change template group usage permission

2014-03-27 Thread Kalicki, Brian J (IS)
Dear List, We are a managed service provider with a central service desk that supports our various customers (tenants). A request came up today where they wanted a few support personnel to have the ability to create templates for all customers and groups (for which they have access to).

Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

2013-10-17 Thread Kalicki, Brian J (IS)
with restricted access? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS) Sent: Wednesday, October 16, 2013 4:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: EXT :Re

Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

2013-10-16 Thread Kalicki, Brian J (IS)
that field as a Display Only field? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS) Sent: Tuesday, October 15, 2013 6:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Filter

Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

2013-10-16 Thread Kalicki, Brian J (IS)
to be a data field. What really is your business requirement that you need a functionality such as this? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS) Sent: Wednesday, October 16, 2013 10:57

Filter Assigned Group Menu by Contact Compay

2013-10-15 Thread Kalicki, Brian J (IS)
Good evening List, I am finally getting around to taking a look at our current customizations surrounding multi-tenancy. In our case, we have a leveraged service desk model, where an individual at the call center has access to multiple tenants. So far, we have done a pretty good job of