We also experienced this and after all normal research failed to turn anything up we opened a BMC Support ticket. No luck from that - the response was basically that it was operating as designed. We submitted an enhancement request.
One very important observation that a colleague made was that the slow response is enabled by having the Details view open in the Admin Tool. Using View 'List' returns the response time back to acceptable from unbearable. -david _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: January 30, 2008 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install By the way - if you are working on a development server you can always put it in development cache mode. This should help somewhat. Make sure you read up on the pros/cons of doing this. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, January 30, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install ** check the CMDB Performance Guide.. It discusses a couple of issues you might be experiencing .. Indexes seemed to be a hot issue.. Recommendation was to put all those indexes on a seperate tablespace ... Also EIE needs the right amount of Theads with 2 GIG of ram allocated -- 2 threads per CPU.. Just read the guide.. I hope that will help you some.. unless you already did that.. On 1/30/08, SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> wrote: ** Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. "Marino, Melanie A" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] *********************************************************************** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *********************************************************************** __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Patrick Zandi Dev Technology Group --> www.devtechnology.com Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
