Sean - No disrespect, but that's wishful thinking... So your vote should
be yes, unless...
Mike Luttmann
DISA Remedy Engineer
303-224-1645
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent:
I think this comment hits the nail on the head. At least, it hit ME on
the head... There are some admin jobs and other things I can do quickly
and easily with the RUT/WUT that is just too darned hard on the MT.
However, regular users should be on MT to avoid having to deploy patches
and upgrades
Whenever I use the IsNull() function in Crystal, I put a return value
(=TRUE or =FALSE).
EX: IF IsNull({table.field})=TRUE THEN [do something]
Mike Luttmann
DISA Remedy Engineer
303-224-1645
-Original Message-
From: Action Request System discussion list(ARSList)
You know, since I started it - working with Remedy, that is - I haven't had any
economic problems either!
Mike Luttmann
DISA Remedy Engineer
303-224-1645
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of DEV ANANDH
Sent:
Mike,
The servername part of http://servername/arsys is determined by your DNS
entries and controlled locally. (NOTE: I wouldn't use remedy as the DNS
name, as it is too generic and may already be in commercial use. Come up with
something a little more specific to your organization and add
I have worked on systems that use both methods, and found the
verb-noun-noun to be most confusing for most users. How can you be
certain that the verb you just chose will get you to the system you are
looking for by the time you reach Tier 3?
I prefer a methodology of General to specific:
-
The Congresswoman thinks her opponents are flaming nuts?
Well, that gives me no clue as to which party she is from. Each side
thinks the other is unhinged.
Mike Luttmann
DISA Remedy Engineer
303-224-1645
-Original Message-
From: Action Request System discussion list(ARSList)
David,
This is a tricky and frustrating one! In the past, I've had to document
complicated internal rules for calculating FCR. I will send you a
copy, if you like.
The main problem is that it depends upon local rules and standards to
even figure out what constitutes an FCR. As a basis, you
I think congratulations are in order for my friends at
the-firm-formerly-known-as-Aeroprise. Your products obviously have been
meeting a need an providing useful add-on capability.
Nice work, all!
Mike Luttmann
DISA Remedy Engineer
(and former Aeroprise client)
-Original Message-
Dear Listers,
My customer has decided to back off from multi-tenancy to a great degree
(but not completely - we'll be keeping some training and testing
companies). So before I build a plan from scratch, I just wanted to see
if anyone else has done this before in a production environment.
I've
Anne,
I've done that before when upgrading servers. If I recall, we moved the
CRSS database (SQL backup/restore), then mass-published our backup RPT
files. It's not that difficult. How are you planning on doing it?
Mike Luttmann
DISA Remedy Engineer
-Original Message-
From: Action
When I have trouble with default field height (radio button or character
field), I find it helpful to temporarily set the height to 2 lines, then
set it back to 1. That usually works.
Mike Luttmann
DISA Remedy Engineer
-Original Message-
From: Action Request System discussion
FWIW, I can confirm this issue in 7.6.03. I had to rewrite workflow in
some custom apps, to work around the commit if nothing was changed on
the form.
Mike Luttmann
DISA Remedy Engineer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Are you running this process from an active link? Methinks you need the
@@: prefix, but it's hard to say. Is that command even available in
ARS 5.x?
Mike Luttmann
DISA Remedy Engineer
(303) 224-1645
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
I had this issue and the problem is related to application permissions.
The usual fix for this is to modify (not simply open) the application
Remedy Asset Inventory, where all AST forms reside. Your new class
forms will likely not be included. (If they are, remove them.) Modify
the application
In Application Administration Console, Custom Configuration, Incident
Management: Rules
You will find that Create Request on Submit is set to Yes. If so,
then whenever an Incident is manually created, a Service Request is also
created. This helps maintain a one-to-one relationship between
**
On Thu, Feb 10, 2011 at 4:26 PM, Luttmann, Michael W Mr CTR DISA CD553
michael.luttmann@csd.disa.mil wrote:
I wonder if this is similar to a recent request I got. My military/DoD
customer wants to add For Official Use Only banners to ALL ITSM forms
(and consoles) on the M-T client
I wonder if this is similar to a recent request I got. My military/DoD
customer wants to add For Official Use Only banners to ALL ITSM forms
(and consoles) on the M-T client. This cannot be done by modifying the
CSS. The only thing I can think of is modifying the background on EVERY
form.
Is
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR
DISA CD553
Sent: Thursday, February 10, 2011 5:26 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page
I wonder if this is similar to a recent request I got. My military/DoD
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