Remedy Performance Measurement [I]

Classification: For internal use only All, Anyone know of a good tool that can be used to obtain objective performance data on a bespoke Remedy system? Does anyone have any experience of Column IT's Sentinel tool? Any assistance/leads would be appreciated. Regards, Paul --- This e-mail

Fast List Threads [I]

Classification: For internal use only All, I am currently reviewing a well established fully bespoke Remedy system for opportunities for performance improvement and would like to know peoples thoughts on my proposed change to the fast and list thread counts. The hardware powering this system

Relating SQL from AWR to Remedy Workflow [I]

Developer but so far I haven't been able to find the right combination of statements/tables to lookup the SQL. As always, thanks in advance! Regards, Paul Nicolaides Consultant --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have

Re: Relating SQL from AWR to Remedy Workflow [I]

Classification: For internal use only Thanks Misi, Yes indeed... not an easy task at all but think I am making progress via the assignlong/short fields within the actlink_xxx tables. If I can crack it I will post here. Regards, Paul Nicolaides --- This e-mail may contain confidential

Re: Displaying Remedy information in a NOC [I]

Classification: For internal use only Rick, I would suggest a fully bespoke dashboard page using flashboards to display useful information. i.e servers per location/data center etc. pritch pri...@ptd.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

Re: SRM - Colors 'Branding'? [I]

Classification: For internal use only David, Why not create a totally new bespoke form from scratch and point it at the out of the box forms? Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in

Database Upgrade - 10g to 11g [I]

Classification: For internal use only ARSListers, We are currently evaluating an upgrade to Oracle 11g from 10g (Remedy ARS 7.1 platform) and would be interested in people experience of doing the same. Any issues or areas of concern to be aware of? Regards, Paul --- This e-mail may

Re: How to get the Users's license? [I]

Classification: For internal use only Kerry, The trouble you will have is when to fire the check. If you want to capture the users that had a Floating Lic but have now got a Read Floater (due to timeout etc), you will need to fire the workflow before every transaction unless you only wish to