On the help desk screen when you select a particular item from the Reported
Source drop down it sets a field called Response to visible and
Responded Date editable. I have traced this to a form called
SYS:Reported Source.
I am unable to location any documentation on this, including the ITSM
I'm sorry if you are receiving this a second time, i'm having some
ARSlist email issues.
Question:
I have noticed on the help desk screen when you select certain items
from the Reported Source drop down it sets a field called Response
visible and Responded Date editable. I have traced this to a
Same here, please remove me from your mailing list.
T.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer
Sent: Thursday, September 27, 2007 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Réf. : OT: Vikram from Vyom
not be necessary depending on what is
generating this (i.e., whether or not you know it will be there).
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard Bach
Tyrone Dee [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist
I have created an active link with a message and the message type is prompt
- this works. However, the prompt stays open with my message in it. Is it
possible to close the prompt after the active link is done?
THANKS!
T.
using a
combination of these functions..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] Behalf Of Tyrone
Dee
Sent: Friday, September 07, 2007 11:30 PM
To: arslist@ARSLIST.ORG
Subject: Re
I was wondering how I would take a field with (zero character length) and
through workflow find a specific text (i.e. 123 Jones Avenue) and set it to
a temporary field. The text I am looking for will not necessarily be in the
same place all the time and may not be the same length all the time.
with the available functions in Remedy
to do what you want.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
Sent: Friday, September 07, 2007 7:14 PM
To: arslist@ARSLIST.ORG
Subject: Question: Finding Text
I
I use the Init-Form as well to capture the version the user is running,
their last login date/time, etc. It works great because the users don't
know about the Form that you are opening to capture information so they have
no way of closing it, etc.
The syntax is: Init-Form: FORM NAME
Put that
Thanks L.J. this worked.
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, July 26, 2007 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: F5 Equivilent
You could try a
Is it possible to have a table highlight every other record in the table
with a shade of grey - just like Excel.
Thanks.
T.
__20060125___This posting was submitted with HTML in
it___
___
Sorry if you received this twice - it came back rejected.
Is it possible to have a table highlight every other record in the table
with a shade of grey - just like Excel.
Thanks.
T.
___
UNSUBSCRIBE or access ARSlist
don't
have a mid-tier can you build it?
HTH,
Scott
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Monday, July 16, 2007 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Question: Colours for Tables
Sorry if you
I have a Filter that runs on Modify from Form A and pushes data from Form
A to Form B, this works fine. I'm trying to grab the $LASTID$ of the
record that is creating during the PUSH to Form B. I'm not having much
luck. Could someone assist me with this?
Thanks!
T.
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
Sent: Monday, June 25, 2007 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Question: $LASTID$
I have a Filter that runs on Modify from Form A and pushes data from Form
A to Form B, this works fine. I'm
legitimately use the Change Field
action on Display-including in the Run If qual 'global field' = this tab..
Just an idea-don't know if it would work.
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, May 10
I was wondering if someone might have some feedback for me.
I am trying to improve loading time of records and one of the items I want
to do is change the tables so they don't auto refresh unless the user clicks
on the tab that contains a table.
The only issue I can see with this is
Norm - did this help?
T.
-Original Message-
From: Tyrone Dee [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 12, 2007 8:31 AM
To: '[EMAIL PROTECTED]'
Subject: RE: Adding a Clear Value to a DropDown Character Field
Importance: High
What I do is have a character field and change
What I do is have a character field and change the display type to
'drop-down list', then I create another form that will contain all my data.
I create a menu that queries the form that has all my data. In my Form that
has all the data I have two field 'Menu Item' and 'Menu Item 1' - in both
I agree.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Wednesday, March 28, 2007 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permanent Remedy Developer
James,
You seem to have missed the point. Not
Wouldn't be so bad if more details were provided - i.e. Salary.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Tuesday, March 27, 2007 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permanent
I am curious as to what other administrators do to stop users from using %
to search.
Thanks.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
I am curious about what others Administrators do to give their help desk staff
the ability to reset Remedy passwords for their user community WITHOUT giving
the help desk administrator permissions.
Thanks.
___
: Friday, February 16, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: %
Shoot em.
C
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject
be on
the table.
Oh, you meant What SHOULD you do. My bad. :)
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %
I am curious
Merry Christmas and a Happy New Year!
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
limitations, and sure enough, they're yours.-- Richard Bach
Tyrone Dee [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
12/15/2006 09:20 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Question: AR Utilities
and I set the SQL Result Column 1 to a
integer field.
-Original Message-
From: Ashton, Jim (JUS) [mailto:[EMAIL PROTECTED]
Sent: Thursday, December 07, 2006 9:07 AM
To: Tyrone Dee; arslist@ARSLIST.ORG
Subject: RE: Fwd: Question: SQL
What event is the filter attached to? What happens
the position within the
filename if 'SOW' is found. If not found, then zTmpInt1 will be 0.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, December 07, 2006 9:11 AM
To: arslist@ARSLIST.ORG
Subject
Jim - thanks for your email.
I decided to go back a bit and try just looking for SOW in the filename -
here is the SQL Statement:
SELECT COUNT (Request_ID) FROM dbo.IPVPN_IPACT_Overview WHERE (Request_ID =
'$Request ID$') AND
((PATINDEX('%SOW%',UPPER(Scope_of_Work)) 0) )
It is returning 0 when
Yes
-Original Message-
From: Ashton, Jim (JUS) [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 06, 2006 2:20 PM
To: Tyrone Dee; arslist@ARSLIST.ORG
Subject: RE: Fwd: Question: SQL
Does the statement work properly if you run it with a known sample value for
$Request ID$ in Query
Filter is firing at 500 - should I change it to 999 ?
Will that make a difference?
-Original Message-
From: Ashton, Jim (JUS) [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 06, 2006 3:27 PM
To: Tyrone Dee; arslist@ARSLIST.ORG
Subject: RE: Fwd: Question: SQL
Sounds like your filter
I am using the AR System Email Templates to have my email notifications go
out in html and this works fine.
The problem is when I change the HTML file and I reload the new HTML file in
AR System Email Templates the system still sends out the old HTML
notification - it takes a while for it to
Natural Foods, Inc
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, November 30, 2006 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Question: AR System Email Templates
I am using the AR System Email Templates to have my
I need to check to see if a user adds an attachment to any one of the 10
attachments where the file name contains sow or SOW in the file name.
I am not quite sure how to do this - any help would be greatly appreciated.
Thanks.
I need to check to see if a user adds an attachment to any one of the 10
attachments where the file name contains sow or SOW in the file name.
For example:
Financial Statement of sow for 2006
Financialsow statement for 2005
sowtoday
I am not quite sure how to do this - any help would be
Jennifer - this is not Canada's idea / suggestion - this is America - trust
me we Canadians do not want to have to get a passport just to go to America.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent:
Best of luck James!
Thanks for all your help.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: November 15, 2006 3:16 PM
To: arslist@ARSLIST.ORG
Subject: My Departure
**
Well it's happening
"1;%" OR 'Group List' LIKE "% 1;%" OR
'Group List' LIKE "%;1;%")
--Thomas
- Original Message -
From:
Tyrone
Dee
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Friday, October 27, 2006
08:16
Subject: QUESTION: MENU - NOT LIKE
*
Title: RE: ARERR 405 exporting Display Only form to .def file
**
I have
a filter that sends out an email to the user with the attachment they
added.
I was
wondering if there are an known size limitations that Remedy can handle. I
know that the Exchange Server can have limitations and our
Title: RE: ARERR 405 exporting Display Only form to .def file
**
I have
a Menu that shows all Users from the USER Form - no problem.
I
would like to restrict all users who are Administrators from the pull down
menu. I tried:
NOT
'Group List' LIKE "%" + "1" + "%"
However, this is not
**
It was working fine before, they should have just left well
enough alone. I don't know why they didn't test it
first.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSent: October 19, 2006 12:13 PMTo:
arslist@ARSLIST.ORGSubject:
**
I found it too - thanks for the help Patrick. Very
poorly designed web site.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron
TavaresSent: October 19, 2006 1:57 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
Ahh,
**
I have
a dialog window that allows the user to select a from and to date - I would like
to pass these dates to a crystal report, however, I am not quite clear on
this. Any suggestions would be appreciated. I'm running ARS 6.1
(patch 1394), Windows 2000, SQL 2000, Crystal 9.
Thanks!
Anyone know how much this cool new toy is?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen Earl
Sent: September 29, 2006 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cool Remedy Tools/Toys
I've used it and it is cool
I did this and read only users can change their password, but cannot push
the $TIMESTAMP$ to a field on created on user.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, September 14, 2006 10:26 AM
Yes, but it is saying I don't have write permissions to this field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Thursday, September 14, 2006 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question:
No an active link - when the push the button change password it pushes the
password (this works), but can't push the $TIMESTAMP$ to the field Date
Password Changed.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
I don't know how that poor CEO lives off of 1.5 million dollars !!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Baytops, Abdullah P.
Sent: Thursday, September 07, 2006 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am
I truly doubt that any savings BMC will have with offshoring will be passed
on to the customer.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Thursday, September 07, 2006 6:18 PM
To: arslist@ARSLIST.ORG
Title: RE: Question: Disable ODBC
**
Thank you Jason - excellent idea.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Jason Miller Sent: Tuesday, September 05, 2006 7:52
PM To: arslist@ARSLIST.ORG Subject: Re: Question: Disable ODBC
** I had
Yes, I turned it off, then back on - still nothing.
The odd thing is all the column titles for the detail view show, but no
details on Filters. Active links, menus, forms, etc. all show fine - just
Filters.
Ty
-Original Message-
From: Action Request System discussion list(ARSList)
Thanks to all!
Ty
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Abell, Chris
Sent: Tuesday, August 29, 2006 7:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: External
You only need to use the slash for keywords -
**
If there are issues with Migrator 7 then can some recommend
a version higher than 6.00.01 (patch 1488) that is "stable".
THANKS!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren
BaltimoreSent: August 15, 2006 3:35 PMTo:
THANK YOU VERY MUCH !
Enjoy the weekend.
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: August 11, 2006 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Menus not being used
ARInside does..
Title: Sharing ARS between countries
**
We have users across Canada and we maintain English Views
and French Views - if you are interested in this option we can discuss this in
detail offline.
T.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
using there plug-in..
they (suppose to anyway) have asample with all the code and plug-in stuff
into a windows based file..and once compiled it just works.. so..The
other ones listed here.. I understood to be more of a passwordmanagment with
a nomenclature of sso.. which they are not, to inclu
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, July 13, 2006 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS
I was certain that Visio could document your workflow on it's own.
-Original Message-
From: Action
I was certain that Visio could document your workflow on it's own.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: July 13, 2006 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS
You can use
**
The excel path is correct, but thank
you.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad
EsserSent: July 12, 2006 12:16 PMTo:
arslist@ARSLIST.ORGSubject: Re: Question:
DDE.INI
** Also, if you literally did a copy
and paste, you'll
Does anyone know if the new release will have the ability to keep multiple
views the same. Current if I have to move some fields around in my
English View, then I have to do the same in my French View. This can take
up quite a bit of time. It is important to keep the views looking the same
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