originating request ID for incidents

** Hi All, We are working in ITSM 7.6 and SRM is installed but we are not using it.For the purpose of Surveys only we are using SRM. We have an issue with originating request ID. For few incidents ,the originating request ID is showing as 1000 --which is an

Error in SRM 7.6.04

Hi All, we are trying to create the SRD, for which first we have created an Incident Template, then we created the Application Object Template (AOT) then we are trying to create the Process Definition Template (PDT). while creating the PDT we are receiving the following Error: There are no

Re: records in CAI:Events

Thanks to every one for the reply.. Regards, Vinay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

records in CAI:Events

Hi All, Hope all are doing well. We are frequently getting the records releated to the event SRM_IN_APP_REQUEST_CLOSED in the CAI:events. This will be seperate daily activity for us to monitor this,because we are getting 100..200 sometimes 400 records. We are changing the status of the event

Re: User client issue

Thanks for the reply... We are using ARS 7.6.04 SP3,ITSM 7.6.04 SP2... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: User client issue

Yes,We are getting this issue when trying to access any of the applications(IM,CM...) as you said in the previous mail.. I have tried renaming the ar.ini file but it doesn't made any difference... Thanks Regards, Vinay

User client issue

Hi all, Some of our customers are facing an issue with BMC Remedy user client. When ever any entrypoint is clicked ,the application is opening up but it is getting shrink on left hand side corner. We are using latest version of user client. Has anyone came across like this issue especially with

Unable to add functional roles

Hi All, Hope all are doing well. I came across issue with profiles.One of our customer has been administrator permissions and other application master permissions ,but he is unable to add functional roles (add button is disabled) in people form . We are using 7.6.04 SP3. Would like to know

Re: Incident Auto Closure calculating Business Days - High Priority

Hi syed, I am not sure ..but just want to mention about the things. In the form Business time holidays,fill in the necessary entries. As there will be a escalation for autoclosing ,try to run a process after this... Hope this helps.. Thanks, Vinay

Re: SQL error

Yes. Repeating the operation is clearing the issue.But we are coming across nearly 30 to 40 Service requests stuck because of this reason.It would be really helpful if you can suggest any solution to avoid this. Thanks in Advance Vinay