I believe that happens due to the Assignment Rules. If you have an AR with an Event of -General- and that assignment rule is turned on for Change Management, it assigns the specified Support Group as the Implementer Group, which as Shawn indicated, is visible only on the Classic view.
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, November 01, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] CRQ Implementer group. ** We're on AR 7.5 and ITSM 7.6 and we're using the system mostly OOTB. I just ran into an oddity. When creating a CRQ, the 'implementer group' is being auto populated by a support group that has nothing to do with the CRQ or the submitter. On the CRQ itself, there's no field/ability to set/change the implementer group but on the approval screen, the field is there and displays the unrelated group. All of our CRQ's have the same implementer group assigned. Any idea where this is configured and why it's being set in this way? Thanks _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
