: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Wednesday, March 27, 2013 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for
Dummies?
**
My mistake, we're in 7.5.00 Patch 004
*Sent:* Tuesday, March 26, 2013 4:39 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04
for Dummies?
** **
**
Lorraine:
** **
Ummm…If we are talking about ITSM as your application for working tickets,
it doesn’t work
] On Behalf Of Steve Kallestad
Sent: Thursday, March 28, 2013 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for
Dummies?
** There is a reporting console that includes a series of out-of-the-box
reports that may include the information you
Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for
Dummies?
**
Lorraine:
I do have a couple of things I'd add in addition to what Steve said.
I'm assuming use of Analytics here, but say you have a standard report that
pulls tickets that were resolved last month. You'll
Sent: Tuesday, March 26, 2013 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for
Dummies?
**
Lorraine:
Ummm...If we are talking about ITSM as your application for working tickets, it
doesn't work with the native desktop client anymore once
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Tuesday, March 26, 2013 3:59 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?
**
In addition to call handling metrics, I evaluate performance based on Created
Tickets, Work Logs
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