Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Frank Caruso
Re-licensing the server does fix the issue so there is a simple solution. But I agree with your statement about the difference in how Java vs C is returning/validating the MAC address. Again, we have been fine with the same license keys for 2+ years. Appreciate all of the feedback!

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Frank Caruso
I am not ware of the MAC address being hard coded. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Grooms, Frederick W
Is this a system where the hardware people had to “override” or “clone” the MAC address? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, September 02, 2016 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: 9.1 Upgrade

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread LJ LongWing
Frank, are there multiple NIC's in the machine? I 100% agree that the host id should not change on an upgrade, but 8.x and 9.1 use different code bases c/java, so it's possible that Java is making the equivalent call to the OS but getting a different value if there are multiple host idsthe

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Daniel Wu
My understanding is that the license key and the host id is store on the DB. If you are upgrading, whether or not you are upgrading on the same host server or different, the store DB value will be taken over(updated) with newest value of the MAC at the moment you launch the server license form.

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Frank Caruso
I understand the MAC "could" change but the history of this server is that it has had the same license key (therefore MAC) for the last two years. It was only when the ARS 9.1 upgrade was run did the hostid change. When I checked BMCs web site I can find the original license key and host id and

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Ravindrakumar Rodge
Upgrade of itsm on top of AR should not change host id. Remedy doesn't make changes or touches host I'd during installation. If upgrade should have changed the host id then that should have got changed during AR upgrade only which I believe must have not happened. I am not sure if the server is

Re: 9.1 Upgrade Change HostID

2016-09-02 Thread Rick Cook
Remember that the Host ID is based on the MAC address of the primary NIC on your AR Server. If your server environment has changed, or if it has multiple NICs, this could be the source of the issue. Rick Cook On Fri, Sep 2, 2016 at 4:52 AM, Frank Caruso wrote: > We are

9.1 Upgrade Change HostID

2016-09-02 Thread Frank Caruso
We are in the process of upgrading our ITSM 81.02 environment to ITSM 9.1. After the ARS portion of the upgrade we are noticing that the HostID used for licensing changes. This is an upgrade in place and some for the servers have been around for more 2 years with the same license key. The